Technology Support Services

Technology Helpdesk

McCaskill Hall 122
715-394-8300 or 800-806-2890
helpdesk@uwsuper.edu

Hours: 8 AM - 5:30 PM Monday - Thursday, 8 AM - 5 PM Friday

The Technology Helpdesk is located in the Technology Resource Center, 122 McCaskill Hall. It's the place to contact when you have questions about using technology at the university. Our staff can answer questions and provide access to university technology services, from computers to classroom technology to online systems.

For Technology Help

Residence Hall Computer Support

Support for Residence Hall students, computer labs and networking is available by calling ResNet at 394-8439 from 8 a.m. to 4:30 p.m., or e-mailing problems@resnet.uwsuper.edu. You may also want to contact your Resident Assistant about technology questions in residence halls.

Computer Help

Login Problems - E-Hive, 'Jacket Mail, Learn@UW-Superior, or Campus Network

If you are having problems logging in to any of the university's systems, you may unlock your account and reset your password through the E-Hive unlock page. This page is accessed through a link at the E-Hive login box.

Link to E-Hive

My E-Hive

The My E-Hive portal is your access to university information and online tools. Students can register for classes, view and print class schedules, view and print grades, and access billing and financial aid information. Faculty can view information about advisees, including coursework and class rosters, and record grades. Faculty and staff can access payroll information, reserve vehicles, and use a variety of other university tools. My E-Hive also provides your access to Jacket Mail, Learn@UW-Superior, and the Kronos student employee timekeeping system.

Use your E-Hive Login ID (username and password) to access the E-Hive at the university's homepage, http://www.uwsuper.edu.

Online help for the E-Hive is available at http://www.uwsuper.edu/ehivehelp

Learn@UW-Superior

Online help for students using the Learn@UW-Superior online course management system is available at http://www.uwsuper.edu/teachingtools/learn/student/index.cfm. A guide for instructors using Learn@UW-Superior is at http://www2.uwsuper.edu/media/iguide/Start/index.htm . Learn@UW-Superior is accessed through the UW-Superior Homepage or the My E-Hive portal.

Chalk & Wire ePortfolio2

The UW-Superior Chalk & Wire ePortfolio Guide (a printable PDF version) is now available online. This guide will help students:

• Create an account and select their structure
• Build an artifact library for their documentation
• Build a portfolio
• Submit an assessment
• Share their portfolio
• Download their portfolio

'Jacket Mail

All UW-Superior students, faculty and staff have a 'Jacket Mail account. Your e-mail address is username@uwsuper.edu, where "username" is your E-Hive login ID username. On campus, PC users use Microsoft Outlook and Mac users use Microsoft Entourage software, found on your computer, to access 'Jacket Mail. Off-campus Web access is available through My E-Hive.

• Accessing Your E-mail
  • New Faculty and Staff - In the Human Resources packet you receive is the Faculty/Staff Application for Access to the UW-Superior Network form. Fill it out and return it to the Network Services Office in Old Main 129. When your account is ready, you will be contacted by phone.
  • New Students - Your E-Hive Login ID provides you access to the university network and your university E-mail in campus labs, classrooms, offices, and residence halls. Your E-Hive Login ID is provided to you at SOAR. If you don't attend SOAR, you receive your login ID by mail after your enrollment.
  • Returning Students - you will continue to use the same E-Hive Login ID throughout your enrollment.
• Common E-Mail Problems
  • If you are receiving "mail box full" messages, clean out your Deleted Mail folder, your Sent Items folder, and as many old e-mail messages as possible, especially those with attachments.
• Online Help with E-Mail
  • Microsoft Outlook - http://office.microsoft.com/en-us/assistance/CH790018071033.aspx
  • Microsoft Entourage - http://www.entourage.mvps.org/

Barracuda Spam Firewall

The Barracuda Spam Firewall protects your e-mail from unwanted messages. The firewall quarantines messages that appear to be spam, and sends you a daily list of those messages. To view your quarantine, read messages, or delete unwanted messages, log in through http://barracuda.uwsuper.edu:8000. At the same address, Windows users can download a plug-in for Outlook Mail that allows you to train the spam firewall for improved performance.

Antivirus Software

UW-Superior has licensed Symantec Antivirus for Windows and Norton Antivirus for MacOS for all students, faculty, and staff. You may use these tools on computers you own for university-related work as long as you are enrolled or employed at UW-Superior.

Pick up a Safe Computing Software disk at the Technology ResourceCenter or Old Main Computer Lab, or download and install the software from Symantec Antivirus.

Wireless Computer Networking

UW-Superior network users are authorized to use the university's wireless network. To connect wirelessly using your Wi-Fi network card or built-in wireless networking in an area with wireless service, open your Web browser and log in on the wireless network login page that automatically appears.

If you are a campus visitor, you can obtain a guest login at the Rothwell Student Center Information Desk or at the Technology Resource Center in 122 McCaskill Hall.

Network Jack Installation

To request installation of a new network jack, complete a Facilities Management Work Order and submit to the University Service Center.

If you want to connect a new computer to an existing network jack, contact the Helpdesk with the following information:

• What operating system and what type of computer do you have?
• Do you have a cable to connect from the jack to the network card?
• Has this computer been connected to the network before? If so, is it the same user, or is it a new user?
• Has there been a computer connected to the network in that room before?

Troubleshooting

Before you contact the Helpdesk, make sure:

• The cables (network, monitor, power, printer, keyboard, mouse, etc.) are securely attached.
• The power (to the computer, printer, power bar) is turned on.
• To try restarting your computer or printer.
• To check the domain if you are having problems logging in.
• If you get an error message to write down exactly what it says
• When contacting the Helpdesk, please have this information ready:
  • General information - your name, department, location (room and building), and phone number.
  • If it's a computer problem - what the problem is, the computer name, the CM&S number (yellow sticker on the computer), and the computer's operating system (Windows 2000, XP, Mac).
  • If it's a printer problem - what the problem is, if it is a local or networked printer, the printer model and the printer's C&MS number (yellow sticker on the printer).
  • If it's a network problem - what the problem is, and the network jack number (white sticker on the wall jack).
  • If it's a classroom technology problem - what the problem is, room and building, and if it is the over head or projector, the model name and number.

If you need more help, contact the Technology Helpdesk at 394-8300 or 800-806-2890, send an e-mail to the helpdesk@uwsuper.edu