This workshop is geared to organizations who want to improve the recruitment, retention, and experience of volunteers. The presenter will encourage classroom discussion on issues of common concern such as samples of job descriptions, standards and guidelines and issues relating to the "hiring and firing" of volunteers.

Topics will include:

• Developing policies and guidelines for volunteers/Motivating volunteers
• Using volunteer trends to maximize your recruitment efforts
• How to discover what motivates your 
• Techniques for evaluating and recognizing volunteers
• How to "fire" a volunteer
• Job descriptions/performance standards  

• Design and conduct training programs for volunteers, staff, and other groups using various training methodologies in order to increase solicitation effectiveness
• Create a structured process for the identification, recruitment, evaluation, recognition, and replacement of volunteers in order to strengthen the organization's effectiveness
• Empower and support volunteers by providing orientation, training, and specific job descriptions in order to enhance the volunteers' effectiveness
• Engage volunteers in prospect identification, cultivation, and solicitation activities in order to raise funds more effectively and efficiently
• Participate in recruiting experienced and diverse leadership on boards and committees in order to ensure that these groups are representative of and responsive to the community they serve
• Involve volunteers in the planning, development, and execution of a broad range of activities in order to maximize commitment to the mission and goals of the organization
• Delineate the roles of volunteer board members and staff in order to distinguish who have governance and management responsibilities

Key Knowledge areas for the above tasks:

• Personality types and personality attribute theories
• Volunteer roles and job descriptions in fundraising
• Volunteer recruitment, management, retention, recognition, and evaluation techniques
• Principles of adult learning
• Strategies for optimizing volunteers' time and talent
• Participate in the organization's strategic planning process

Instructor: Boris Frank