Every workplace experiences situations in which individuals disagree with one another from time to time. Whether or not you are currently experiencing issues, you should still be prepared for those difficult conversations. In this session, participants will discover tools to effectively respond and resolve workplace conflict.
Conflict and its dynamics
Conflict assessment and diagnosis
Analyzing structures of difficult conversations
Discussing template for organizing and preparing for difficult conversations
Tips, techniques, and advanced skills used by mediators to resolve thorny conflicts
What our participants said about this workshop:
"Maria is an excellent communicator."
"The presentation was very solid and informative."
Date/Time: Thursday, January 8, 2015 9:00AM - 4:00PM