Mediation and Conflict Resolution Certificate

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Leading with Your Assertive Voice

When: Apr 17, 2013 1:00 PM to 4:00 PM

Date: Wednesday April 17, 2013
Time: 1:00 - 4:00 p.m.
Location: UW-Superior Yellowjacket Union 203
Instructor: Jody Janati
Fee: Early Bird (by April 3) $49, Regular Rate (after April 3) $59

About this Workshop

Most professionals are faced with difficult interactions where their integrity can be compromised. The purpose of this workshop is to explore how to effectively communicate, especially when functioning in the role of a group facilitator and leader. Leading with your assertive voice allows you to be clear and concise across diverse audiences while maintaining a professional tone.

You will learn how to balance your personal appeals and better understand how to structure a message that best suits your communication style.  Step by step methods for dealing with intense conversations will also be discussed.

Workshop Learning Objectives:

  • Learn how to communicate in your most effective assertive tone
  • Understand how to best frame and outline a message for an intended audience
  • Apply professional responses that are free from excuses and other disconfirming messages
  • Define assertiveness and apply step by step techniques that are fair and balanced
  • Explore how to engage in conversation to defuse difficult interactions

Ways to Register

Continuing Education
Old Main 102, Attn: Brenda Dalpiaz
Belknap and Catlin
PO Box 2000
Superior, WI 54880

About the Instructor

Dr. Jody Janati teaches in the Communication Studies Department at the University of Minnesota. She has an Ed.D. degree in Organizational Leadership and her primary interest area pertains to interpersonal conflict resolution strategies. As an author and independent consultant, she offers a variety of public and professional workshops on conflict reduction tactics and effective interpersonal communication skills.

Event Contact: Mike White | 715-394-8023 | mwhite17{atuws}
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