Changing demographics, require programs, services and product lines that will continue to deliver solid revenue streams.  As a result, it is more critical than ever to analyze what we do and why we do it.

In this workshop, you will:

• Re-examine the purpose of your organization
• Diagnose major weaknesses and strengths
• Use a variety of exercises that help you refocus on customers
• Develop strategies to help you redirect the focus to reflect current needs and trends

This workshop takes you through an organizational self-assessment process to determine goals and define the results you need for maximum organizational effectiveness. A variety of exercises helps you focus on the customer/consumer and determine the major areas needed to build a stronger organization.

This is a required course in the Nonprofit Administration Certificate Program.

Instructor: Jackie Moen