Use the following process and the Rater Worksheet to evaluate your services

1. Select one of your major stakeholder groups
   
   

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2. Identify the key service(s) you provide for these stakeholders
   
   

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3. Using the worksheet, evaluate the services you offer this stakeholder group: 
   
4. • Identify your stakeholders’ key expectations for these services against each of the RATER dimensions
     
   • Indicate the extent to which your service meets these expectations by scoring each item out of 10
     
   • ominate the key barriers to service for each item scored low, say 6 or below
     
     
5. Agree the actions needed to address the most significant barriers to service
   
   

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