Wisconsin's Public Liberal Arts College

Student Complaint Process


Office of the Provost

Student Complaint Process

The majority of students at UW-Superior will complete their education without feeling the need to pursue a complaint against another student, a staff member or the university.  However, if you believe you have a reason to file a complaint, the university is obligated to listen.  UW-Superior and the UW System have established procedures to respond to student complaints in a fair and equitable manner.  In general, you should follow the following process to resolve the complaint. 

Complaints Related to Course Grades, Conduct of Classes, or Other Course Matters

Address the complaint(s) with the course instructor. If you are not satisfied with the outcome of the meeting, or if you would be uncomfortable confronting the instructor, take the complaint to the chair of the appropriate academic department. If the resolution is not achieved there, you may then bring the matter in writing or email to the Office of the Provost, Old Main 210, provost@uwsuper.edu, 715-394-8449. 

Complaints Related to University Staff

Address the complaint(s) with the individual involved.  If resolution is not achieved there, you may then bring the matter in writing or email to the Office of the Dean of Students, Yellowjacket Union 150, campuslife@uwsuper.edu , 715-394-8024. Students who believe they have been victim of discrimination on the basis of race, color, sex (gender), religion, national origin, age or physical disability should inform the Human Resources Office in Old Main 201, hr@uwsuper.edu, 715-394-8220. You may also use the Incident Reporting Form to submit the types of complaints described above.

Complaints Related to Behaviors of Other Students

For behavior that is criminal in nature or immediate threats, please contact Public Safety at 715-394-8114.  For other complaints regarding behavior by students, the issue is referred to the Office of the Dean of Students, Yellowjacket Union 150, campuslife@uwsuper.edu, 715-394-8024.  Non-emergency reports regarding student behavior may also be accepted by utilizing the Incident Reporting Form.

Complaints Related to Consumer, Licensure, Quality, or Accreditation Issues

Pursuant to the United States Department of Education's Program Integrity Rule, an individual may file a complaint against any of University of Wisconsin System's public institutions alleging a violation of one or more of the following categories with the University of Wisconsin System Administration ("UWSA").

  • Complaints that allege a violation of state consumer protection laws that include but are not limited to fraud and false advertising;
  • Complaints that allege a violation of state law or rule relating to the licensure of postsecondary institutions; and/or
  • Complaints relating to the quality of education or other State or accreditation requirements.

Under the UWSA policies and procedures, an individual should utilize the institution's internal complaint or review policies and procedures as described above, through the Office of the Dean of Students  (campuslife@uwsuper.edu, 715-394-8024), or Office of the Provost (provost@uwsuper.edu, 715-394-8449) prior to contacting the UWSA. If a resolution is not reached at the institution level, or if you believe that the nature of the complaint or its impact on the system as a whole warrants an immediate review by the University of Wisconsin System Administration, please contact the University of Wisconsin System Administration - Office of Academic, Faculty and Global Programs (AFGP), afgp@uwsa.edu or call 608-262-5862. You may also find additional information at http://www.wisconsin.edu/vpacad/PIR.  You may file information electronically at http://www.wisconsin.edu/vpacad/PIR/ComplaintForm.htm

Reporting Form

This form is designed for university departments and offices to record formal complaints in the University's complaint record system.  It is not for student use; the procedures described above should be followed by students.

https://publicdocs.maxient.com/reportingform.php?UnivofWisconsinSuperior&layout_id=3

 


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