Wisconsin's Public Liberal Arts College

FAQs for Students


Teaching and Learning Tools

FAQs for Students

Learn@UWSuperior Access Top of Page

Why can’t I log into Learn@UWSuperior?

There are a couple reasons why you might not be able to log into your account.  If you are a prospective student, you will not be able to log into Learn@UWSuperior until you have been admitted to the UW-Superior and have enrolled in courses. 

If you are a currently enrolled student, remember that passwords are case sensitive, so make sure you are typing your password correctly.  Your Learn@UWSuperior account is connected to your campus network account (E-Hive, E-Mail, campus computers) if you are having a problem logging into one of them as well that usually means there is a problem with your campus network account.  If you are able to log into any of the other campus systems, then the problem is with your Learn@ UWSuperior account only.  In either case, you will need to contact the Technology Helpdesk 715-394-8300 or by email helpdesk@uwsuper.edu to get help with this issue.

When will I be able to access my classes in Learn@UWSuperior?

During the Fall and Spring semesters, if it is a traditional on-campus or Continuing Education course you will have access on the first day of the semester.  If it is a Distance Learning course, you will have access one week before the first day of class, so you will have time to order your text books and other course materials.  Summer College is similar to Fall and Spring except that the sessions have different start dates, you will have access to the course when it is scheduled to start or the week before if it is a Distance Learning course.

Why isn’t one of my classes showing on the My Superior Courses list?

Have you enrolled in the course through E-Hive or the Registrars' Office?  If you enrolled in the course after the semester started, it takes 24 hours for your registration information to appear in the Learn@ UWSuperior system.  If you register for a class on a Friday, the information will not appear until Monday.

I need to finish an incomplete from last semester, but the class is no longer on the My Superior Course list.  Why?

At the end of the semester when the class closed, your access to that course was removed. Your instructor will need to contact the Technology Helpdesk 715-394-8300 to request that you have extended access to the course.

What are the System Requirements for Learn@UWSuperior?

On the Learn@UWSuperior login page there is a "Check Your System" link, you can use that to see if your computer and internet connection meets the requirements.

Component

Required

Recommended

Operating System:

  • Vista, Windows 7

  • Mac OS X

  • Windows 7

  • Mac OS X

Internet Speed:

56k Modem

DSL or Cable Modem

Internet Browsers:

  • Windows - Internet Explorer 9; Firefox (newest), Chrome (newest)

  • Mac OS X - Safari 4.0, 5.0, or 5.1; Firefox (newest)

  • Windows - Internet Explorer 9; Firefox 13

  • Mac OS X - Safari 5.1; Firefox 13

Mobile* Web:

  • iOS 3, 4, 5.1 (Safari 5.1), and Newest
  • Android 1.5, 1.6, 2.1, 2.2, 2.3, 3.2, 4.0, and Newest
  • Blackberry 6

 

Note:  Some of the older browser versions will not be supported or will have limited support. As of the Summer 2012 upgrade, the most current browser is usually the preferred browser.

* The mobile version of Learn@UWSuperior is only meant to give students limited access to what can be done on a device (tablet, phone, etc.) even though they can go to a Desktop version. As a student, the mobile version is meant for viewing (Course Home, Content, Discussions, News, Grades, Calendar, etc.) not uploading files to the Dropbox and taking Quizzes.

Content Top of Page

My instructor said to look in the Content area for the course information, like the syllabus and assignments.  I can see the syllabus but why can’t I see any assignments there?

The instructor may have the course assignments set to release at a certain time in the semester, until that date passes, you will not be able to see the file or link.  You should check with your instructor to see if he or she has a release date selected.

Why can’t I open a file (Word document, PDF, QuickLink, etc) that my instructor has in the Content area?  Nothing happens when I click on the name.

There are a couple reasons why this could be happening. If you have a pop-up blocker on, it might be restricting the webpage or document from opening in a new window. You might want to put Learn@ UWSuperior on your trusted sites list and allow pop-ups for this site as well. If you are using Internet Explorer, there might be a security warning message saying that Internet Explorer has blocked this site from downloading files to your computer. Click on Open or Save option to get the file to download.

Why can't I open a Microsoft Word file my instructor has in the Content area?

You will need to have Microsoft Word on the computer you are using to open the file. If you do and it still will not open, check to see what the file extension is. If it is ".docx", it was created using Microsoft Word 2007, 2010 or 2013. You can purchase Microsoft Office 2013 Suite which includes Microsoft Word 2013 from WISC at a discounted price.

You can also download the free Microsoft Word compatibility patch that will allow you to use Microsoft Word 2003 to open those files. The Microsoft Word compatibility patch can be found on the Microsoft web site.

Why Can't I Print the Word Document on my Mac?

It could be that extra characters were added to the file name, which could cause the file not to print on Mac computers. For example: "Reading Assignment One.docx" could become "Reading%0Assignment%One.docx". What you would need to do is download the file to your computer and rename it so there are no spaces in the name, like "ReadingAssignmentOne.docx".

Discussions Top of Page

My instructor said we should post a message on one of the Discussion forums.  How come I don’t see a place to post my message?

If you click on the Discussions link in your course and see a blank page, that means your instructor needs to create a forum and/or topic for you to post a message in or it has a date restriction so you won't see it until the date has passed.  You might want to contact your instructor on this issue.

When I click on the Compose icon, nothing happens.  I can reply to existing messages but why can’t I create my own?

Normally what happens when you click on the "Compose" icon is it opens in a new window.  If you have your browser's pop-up blocker turned on, it will look like nothing is happening.  You will want to turn off your pop-up blocker for Learn@UWSuperior. 

  • PC users with Internet Explorer: In the browser information at the top of the window, on the Tools drop-down list, select Pop-up Blockers "Turn off Pop-up Blockers" after that, the Compose window will appear after you click the "Compose" button.
  • Mac users with Safari: In the browser information at the top of the window, on the Safari drop-down list there is an option to "Block Pop-up Windows", if you uncheck that item the Compose window will appear after you click the "Compose" button.
  • PC and Mac users with Firefox: In the browser information at the top of the window, select "Options" from the Tools drop-down list.  A new window will open, on the content tab is an item called "Block pop-up windows".  Instead of unchecking that box, to the right of it is an "Exceptions" button, click on that, and add the address for Learn@ UWSuperior to the list.

Dropbox Top of Page

Why can't my instructor open the file I submitted to the Dropbox?

There are a couple of reasons why they might not be able to open it.  If the file contains one of the special characters listed below that the system does not allow or has a consecutive period in the name, your instructor will not be able to open the file. 

! @ # $ % ^ & * ( ) : ;

Another reason could be because you submitted the file in a format they can't open.   If you are using a program they do not have on the computer they are using, they might not be able to open it.

Why can't I upload my video file to the Dropbox?

The Dropbox doesn't have a restriction on file size, but the video file might be too large for your internet connection to upload all at once. You might need to compress the file to a smaller file size.  If that doesn't work, you might need to break the video down into smaller sections. If the video needs to be a higher quality, you might need to make a DVD copy or save it to a Flash drive for your instructor.

If you receive an error message while uploading a video file, write the message down and contact the Technology Helpdesk at 715-394-8300 for assistance.

When uploading large video files, one thing to think about is when your instructor views the video, are they going to have an internet connection that will allow them to download the file to their computer without stalling out or losing the connection?

Why Can't I Submit a File Using My Mobile Device?

The mobile version of Learn@UWSuperior is only meant for viewing (Course Home, Content, Discussions, News, Grades, Calendar, etc.) not uploading files to the Dropbox and taking Quizzes even though they can go to a Desktop Version.

Because of the way files are stored and accessed on some mobile devices, such as an iPad, there really isn't a way to uploading files into a Learn@UWSuperior Dropbox other than to e-mail the file to yourself and use a computer (personal, on-campus, or at a public location like the library) to upload the files into the Dropbox folder.

There are a few mobile devices, such as the Windows Surface tablet, that are able to upload a file to a Dropbox folder successfully, but that is because the Surface tablet functions like a computer does when storing and accessing files.

Quizzes Top of Page

What should I do if I can't save my answers?

As long as you still have time remaining on the quiz attempt, you can:

  1. Try another browser. Firefox seems to work the best when taking a quiz, but even that one can have issues.
  2. Log into Learn@UWSuperior
  3. Go back to the course and quiz
  4. Click on the Continue Quiz button
  5. When completed, submit your attempt

If a different browser doesn't work and, if you still have time, try a different computer, preferably one with a wired internet connection. Sometimes computer system versions or updates may cause problems, as well as using a wireless internet connection.

If you don't have any time remaining in the quiz, contact your instructor and let him or her know you had difficulties taking the quiz. It will be up to your instructor to allow another attempt.

What should I do if my answers didn't save and I can't submit my quiz?

One thing you can do is duplicate the tab of your browser which will refresh your page and make the button responsive again but it will also save your answers. Here's how you would do that:

Internet Explorer 9 or 10

  1. Right-click on the original tab where the Save button is unresponsive.
  2. Select Duplicate Tab or press Ctrl+K on your keyboard.

Mozilla Firefox

  1. Press and hold the CTRL (Control) key on the keyboard and drag the original tab with your mouse to the right side of the original tab.
  2. Release the CTRL button and the mouse at the same time once the duplicate tab has been positioned accordingly.

Google Chrome

  1. Right-click on the original tab where the Save button is unresponsive.
  2. Select Duplicate.

Safari

  1. On the original tab where the Save button is unresponsive, click on the Duplicate Tab button.

 


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