There are a couple reasons why you might not be able to log into your account.  If you are a prospective student, you will not be able to log into Learn@UWSuperior until you have been admitted to the UW-Superior and have enrolled in courses. 

If you are a currently enrolled student, remember that passwords are case sensitive, so make sure you are typing your password correctly.  Your Learn@UWSuperior account is connected to your campus network account (E-Hive, E-Mail, campus computers) if you are having a problem logging into one of them as well that usually means there is a problem with your campus network account.  If you are able to log into any of the other campus systems, then the problem is with your Learn@ UWSuperior account only.  In either case, you will need to contact the Technology Helpdesk 715-394-8300 or by email helpdesk@uwsuper.edu to get help with this issue.

During the Fall and Spring semesters, if it is a traditional on-campus or Continuing Education course you will have access on the first day of the semester.  If it is a Distance Learning course, you will have access one week before the first day of class, so you will have time to order your text books and other course materials.  Summer College is similar to Fall and Spring except that the sessions have different start dates, you will have access to the course when it is scheduled to start or the week before if it is a Distance Learning course.

Have you enrolled in the course through E-Hive or the Registrars' Office?  If you enrolled in the course after the semester started, it takes 24 hours for your registration information to appear in the Learn@ UWSuperior system.  If you register for a class on a Friday, the information will not appear until Monday.

At the end of the semester when the class closed, your access to that course was removed.  Your instructor will need to contact the Technology Helpdesk 715-394-8300 or by email helpdesk@uwsuper.edu to request that you have extended access to the course.

On the Learn@UWSuperior login page there is a "Check Your System" link, you can use that to see if your computer and internet connection meets the requirements.

Note:  Some of the older browser versions will not be supported or will have limited support. As of the Summer 2012 upgrade, the most current browser is usually the preferred browser.

The instructor may have the course assignments set to release at a certain time in the semester, until that date passes, you will not be able to see the file or link.  You should check with your instructor to see if he or she has a release date selected.

There are a couple reasons why this could be happening.  If you have a pop-up blocker on, it might be restricting the webpage or document from opening in a new window.  You might want to put Learn@ UWSuperior on your trusted sites list and allow pop-ups for this site as well.  If you are using Internet Explorer, between the browser and the Learn@ UWSuperior information, there might be a warning message saying that Internet Explorer has blocked this site from downloading files to your computer.  Click on this bar to get the download option.  Note:  Once you have clicked on the download option, it will bring you back to your Course Home page.  You will have to go back to the file you were trying to download.

You will need to have Microsoft Word on the computer you are using to open the file.  If you do and it still will not open, check to see what the file extension is.   If it is ".docx", that is a Microsoft Word 2007 file.  You can purchase Microsoft Office 2007 Suite which includes Microsoft Word 2007 or you can download the free Microsoft Word compatibility patch that will allow you to use Microsoft Word 2003 to open those files.  The Microsoft Word compatibility patch can be found on the Microsoft web site.

If you are receiving a message similar to this:

"This page contains both secure and nonsecure items. Do you want to display the nonsecure items?"

It is because you are using Internet Explorer 7 and the page you are trying to access is outside of Learn@ UWSuperior in a nonsecure environment. If you select "Yes", you will be taken to the website your instructor linked in the Content area.

If you are receiving a message similar to this:

"This web page contains content that will not be delivered using a secure HTTPS connection which could compromise the security of the entire web page. Do you want to view only the web  page content that was delivered securely?"

It is because you are using Internet Explorer 8 and the page you are trying to access is outside of Learn@ UWSuperior in a nonsecure environment. If you select "No", you will be taken to the website your instructor linked in the Content area.

It could be that extra characters were added to the file name, which could cause the file not to print on Mac computers. For example: "Reading Assignment One.docx" could become "Reading%0Assignment%One.docx". What you would need to do is download the file to your computer and rename it so there are no spaces in the name, like "ReadingAssignmentOne.docx".

If you click on the Discussions link in your course and see a blank page, that means your instructor needs to create a forum and/or topic for you to post a message in or it has a date restriction so you won't see it until the date has passed.  You might want to contact your instructor on this issue.

Normally what happens when you click on the "Compose" icon is it opens in a new window.  If you have your browser's pop-up blocker turned on, it will look like nothing is happening.  You will want to turn off your pop-up blocker for Learn@UWSuperior. 

• PC users with Internet Explorer: In the browser information at the top of the window, on the Tools drop-down list, select Pop-up Blockers "Turn off Pop-up Blockers" after that, the Compose window will appear after you click the "Compose" button.
  
• Mac users with Safari: In the browser information at the top of the window, on the Safari drop-down list there is an option to "Block Pop-up Windows", if you uncheck that item the Compose window will appear after you click the "Compose" button.
• PC and Mac users with Firefox: In the browser information at the top of the window, select "Options" from the Tools drop-down list.  A new window will open, on the content tab is an item called "Block pop-up windows".  Instead of unchecking that box, to the right of it is an "Exceptions" button, click on that, and add the address for Learn@ UWSuperior to the list.

There are a couple of reasons why they might not be able to open it.  If the file contains one of the special characters listed below that the system does not allow or has a consecutive period in the name, your instructor will not be able to open the file. 

! @ # $ % ^ & * ( ) : ;

Another reason could be because you submitted the file in a format they can't open.   If you are using a program they do not have on the computer they are using, they might not be able to open it.

The Dropbox doesn't have a restriction on file size, but the video file might be too large for your internet connection to upload all at once. You might need to compress the file to a smaller file size.  If that doesn't work, you might need to break the video down into smaller sections. If the video needs to be a higher quality, you might need to make a DVD copy or save it to a Flash drive for your instructor.

If you receive an error message while uploading a video file, write the message down and contact the Technology Helpdesk at 715-394-8300 for assistance.

When uploading large video files, one thing to think about is when your instructor views the video, are they going to have an internet connection that will allow them to download the file to their computer without stalling out or losing the connection?