James Mohr - Technology Helpdesk Assistant/Graphics Assistant - Technology Services - UW-Superior

Technology Services

Staff Details

James Mohr Download James's VCard

Technology Helpdesk Assistant/Graphics Assistant

ph. 715-394-8300
office. Swenson Hall 2100
Technology Services - UW-Superior

Job Duties

  • Helpdesk Customer Service, including: answering the Technology Helpdesk phones and emails; troubleshooting computer and software related issues for students, faculty, and staff; assist users with password and login issues; escalating tickets to the appropriate individuals when the problem is not easily resolved.
  • Coordinating the Equipment loan, including: checking in and out equipment; maintaining the equipment, like charging batteries and updating laptops between loans.
  • Graphic Production, including: create tutorial videos and handouts; print, mount, and laminate posters.

Major

  • Legal Studies
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