Job Duties

• Helpdesk Customer Service, including: answering the Technology Helpdesk phones and emails; troubleshooting computer and software related issues for students, faculty, and staff; assist users with password and login issues; escalating tickets to the appropriate individuals when the problem is not easily resolved.
• Co-ordinating the Equipment loan, including: checking in and out equipment; maintaining the equipment, like charging batteries and updating laptops between loans.

Major

• English with a Writing Minor