Business Process Consultant

Consult with users and potential users to determine how the student admin system and the portal can create efficiencies in current business processes and bring potential projects to the attention of the IT technical staff for validation and implementatn.

SERVICE CHARACTERISTICS: SERVICE AVAILABLE: 7:45 AM - 4:30 PM BY APPOINTMENT SUPPORT HOURS: 7:45 AM - 4:30 PM MAINTENANCE: AS ADVERTISED

SERVICE METRICS: SERVICE METRIC: CUSTOMERS ARE SATISFIED, ISSUES ARE RESPONDED TO OR RESOLVED WITHIN A DAY

CUSTOMERS SERVED: STUDENTS, STAFF, OTHERS? STAFF AND FACULTY

BUSINESS NEED: WHAT BUSINESS PROCESS IS SERVED? (ANYTHING FROM DAY-TO-DAY PROCESSES TO LONG TERM STRATEGIC PROCESSES) MOSTLY ADMINISTRATIVE PROCESSES

SERVICE ACCESS: N/A