Database Administration

Database Administration

SERVICE CHARACTERISTICS: SERVICE AVAILABLE: 7:45 AM - 4:30 PM SUPPORT HOURS: 7:45 AM - 4:30 PM MAINTENANCE: AS ADVERTISED

SERVICE METRICS: SERVICE METRIC: DATABASE SERVER IS AVAILABLE FOR ADMINISTRATIVE USERS AND ADMINISTRATIVE APPLICATIONS, UNLESS AN OUTAGE IS ADVERTISED

CUSTOMERS SERVED: STUDENTS, STAFF, OTHERS? USERS OF ADMINISTRATIVE APPLICATIONS

BUSINESS NEED: WHAT BUSINESS PROCESS IS SERVED? (ANYTHING FROM DAY-TO-DAY PROCESSES TO LONG TERM STRATEGIC PROCESSES) SUPPORTS ADMINISTRATIVE APPLICATIONS, MOSTLY THE E-HIVE AND THE PORTAL

SERVICE ACCESS: N/A