E-Hive

Web access to student information used by students, advisors and instructors to enhance the service provided by the University to students. Self-service functions include online registration, transcripts requests and other student information.

SERVICE CHARACTERISTICS: SERVICE AVAILABLE: 24X7 SUPPORT HOURS: 7:45 AM - 4:30 PM WITH LIMITED AFTERHOURS SUPPORT BY THE HELPDESK MAINTENANCE: AS ADVERTISED, USUALLY 4 TIMES PER YEAR WITH MINOR OUTAGES WEDNESDAY MORNINGS BY THE INFRASTRUCTURE TEAM

SERVICE METRICS: SERVICE METRIC: SYSTEM IS AVAILABLE AND RESPONSIVE. CUSTOMER SATISFACTION IS MEASURED THROUGH ANNUAL SURVEYS. ISSUES ARE RESOLVED OR RESPONDED TO WITHIN A DAY

CUSTOMERS SERVED: STUDENTS, STAFF, OTHERS? STUDENTS, FACULTY, STAFF, PROSPECTIVE STUDENTS, AND VISITORS

BUSINESS NEED: WHAT BUSINESS PROCESS IS SERVED? (ANYTHING FROM DAY-TO-DAY PROCESSES TO LONG TERM STRATEGIC PROCESSES) ADMINISTRATIVE PROCESSES, COMMUNITY, AND LEARNING FEATURES (SEE PORTAL)

SERVICE ACCESS: HTTPS://CARBON.UWSUPER.EDU/PS/UWS_SIGNON.HTML