Email and Active Directory Support

Manage and maintain the campus email system and directory services

SERVICE CHARACTERISTICS: SERVICE AVAILABLE: 24/7 SUPPORT HOURS: STAFFED M-F 7:45AM-4:30PM MAINTENANCE:MAINTENANCE EVERY WEDNESDAY 6:00AM-7:45AM

SERVICE METRICS: SERVICE METRIC: 99% MONTHLY UPTIME AS MEASURED BY POP3, IMAP4, MAPI, HTTPS AND PING POLLS TAKEN EVERY 5 MINUTES.

CUSTOMERS SERVED: ALL FACULTY, STAFF AND STUDENTS

BUSINESS NEED: ONE OF THE PRIMARY MEANS OF CAMPUS COMMUNICATIONS.

SERVICE ACCESS: HTTP://