Patches

Review new functionality, upgrades, and of requests for customizations to student information system.

SERVICE CHARACTERISTICS: SERVICE AVAILABLE: AT SCHEDULED TIMES, APPROXIMATELY 4 TIMES A YEAR ON WHEN NEEDED (FUNCTIONALITY FIXES, SECURITY CONCERNS, FINANCIAL AID REGULATORY RELEASES, ETC.) SUPPORT HOURS: N/A, INTERNAL ACTIVITY MAINTENANCE: N/A, INTERNAL ACTIVITY

SERVICE METRICS: SERVICE METRIC: SYSTEM IS OPERATIONAL AS PROMISED, USUALLY BY 7 PM ON THE DAY OF PATCHES OR 7:30 AM MONDAY FOLLOWING A MAJOR UPGRADE

CUSTOMERS SERVED: STUDENTS, STAFF, OTHERS? ALL USERS OF THE E-HIVE

BUSINESS NEED: WHAT BUSINESS PROCESS IS SERVED? (ANYTHING FROM DAY-TO-DAY PROCESSES TO LONG TERM STRATEGIC PROCESSES) N/A, INTERNAL SERVICE

SERVICE ACCESS: N/A, INTERNAL SERVICE