Portal

Portal is a single point of entry the e-hive and other resources. It is aware of the user's roles and can be customized to suit the user's needs

SERVICE CHARACTERISTICS: SERVICE AVAILABLE: 24X7 UNLESS AN OUTAGE IS ADVERTISED SUPPORT HOURS: STATUTORY SUPPORT HOURS - 7:45 AM - 4:30 PM PLUS SELF-SERVICE FUNCTIONS. HELPDESK MAY PROVIDE LIMITED AFTERHOURS SUPPORT MAINTENANCE: APPROXIMATELY 4 TIMES A YEAR WHEN PATCHES AR

SERVICE METRICS: SERVICE METRIC: SERVICE IS UP 24X7 UNLESS AN OUTAGE IS ADVERTISED, AND SYSTEM IS RESPONSIVE. MEASURED BY ANNUAL STUDENT AND STAFF SURVEYS

CUSTOMERS SERVED: STUDENTS, STAFF, OTHERS? ALL STUDENTS, FACULTY, STAFF, PROSPECTIVE STUDENTS AND VISITORS

BUSINESS NEED: WHAT BUSINESS PROCESS IS SERVED? (ANYTHING FROM DAY-TO-DAY PROCESSES TO LONG TERM STRATEGIC PROCESSES) SELF-SERVICE FACULTY AND STUDENT ADMINISTRATIVE ACTIVITES (REGISTRATION, DEGREE AUDITS, GRADES, UNOFFICIAL TRANSCRIPTS, AND OTHERS), COMMUNITY FEAT

SERVICE ACCESS: HTTPS://CARBON.UWSUPER.EDU/PS/UWS_SIGNON.HTML