System Integration

Interfaces between systems

SERVICE CHARACTERISTICS: SERVICE AVAILABLE: 7:45 AM - 4:30 PM SUPPORT HOURS: 7:45 AM - 4:30 PM MAINTENANCE: AS ADVERTISED

SERVICE METRICS: SERVICE METRIC: ISSUES ARE LOGGED AND RESOLVED OR RESPONDED TO WITHIN A DAY

CUSTOMERS SERVED: STUDENTS, STAFF, OTHERS? ALL MEMBERS OF CAMPUS COMMUNITY

BUSINESS NEED: WHAT BUSINESS PROCESS IS SERVED? (ANYTHING FROM DAY-TO-DAY PROCESSES TO LONG TERM STRATEGIC PROCESSES) PASSWORD SYNCHRONIZATION, LEARN@UW-SUPERIOR FILE TRANSFERS, AND OTHERS

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