Telephone Accounting and Billing

Monitor bills from phone companies. Maintain and run monthly and yearly telephone chargeback processes.

SERVICE CHARACTERISTICS: SERVICE AVAILABLE: 7:45 AM - 4:30 PM SUPPORT HOURS: 7:45 AM - 4:30 PM MAINTENANCE: AS ADVERTISED

SERVICE METRICS: SERVICE METRIC: RESPOND TO CUSTOMERS WHEN PROBLEMS OCCUR; LOG ISSUES AND RESOLVE WITHIN A DAY OR RESPOND WITHIN A DAY

CUSTOMERS SERVED: STUDENTS, STAFF, OTHERS? DORM STUDENTS, ALL STAFF AND FACULTY

BUSINESS NEED: WHAT BUSINESS PROCESS IS SERVED? (ANYTHING FROM DAY-TO-DAY PROCESSES TO LONG TERM STRATEGIC PROCESSES) TELEPHONE BILLING

SERVICE ACCESS: WEB LINK IS EMAILED REGULARLY BY APP SERVICES