Responsibilities of Jim Rink

Solicit user business process projects and validate requests with IT technical staff

Effectively promote application services

Works with faculty, staff, and students to identify problems and provide direction, answers, and resolution to a wide range of information and instructional technology problems and questions dealing with software, hardware, and connectivity.

Receives questions via phone, e-mail, or in person. Analyzes problems, researches solutions, and communicates with contacts in a timely way to reach resolution of technology questions and problems.

Provides solutions to new information and instructional technology needs. Assesses and recommends hardware, software, systems, procedures, and technical standards to meet needs of departments and units, including information technology units.

Assist individual users with software installation and usage.

Develop and administer training workshops for end users on existing or new software functionality

Coordinate testing and prototyping of new and existing functionality that affect business processes, and coordinate testing of software patches. This involves scheduling and testing of patch bundles and helping users develop test scripts in each area

Create documentation in support of all other responsibilities including helpdesk problem reporting, training materials, testing scripts, and create and maintain documentation supporting software patches and fixes. Routinely produce and review process dct

Assist Offices and Departments with requests for web support.