ASSIST - Academic Student Support Intervention for Success and Transition

Overview

ASSIST (Academic Student Support Intervention for Success and Transition) is designed to be a collaborative tool that enables seamless communication between students, academic advisors, and faculty. ASSIST is used by faculty, instructional staff, and other teaching staff to inform professional academic advisors about students who may need additional support. Faculty, instructional staff, adjunct, and other teaching staff may access this tool by logging in to e-Hive, opening their course roster, and clicking on the yellow yield sign with an exclamation point in the center next to the name of the student they are concerned about. This will open a new page where information about student progress may be submitted. This generates an alert that will be received by the student's professional academic advisor. Professional advisors in the Center for Academic Advising or in academic departments (Department of Education, for instance) follow up on these alerts by reaching out to students, discussion options, and offering additional support.

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Roles

Professional Academic Advisors: Respond to alerts for primary and secondary advisees

Faculty, Instructional Staff, Adjuncts, and other Teaching Professionals: Create alerts for students who require intervention

Process

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An alert is initiated by faculty, instructional staff, adjunct, or other teaching professional in e-Hive using the triangle "!" button in their advising or class roster.

Faculty, instructional staff, adjunct, or other teaching professionals have the option to request updates via e-mail as the status of the alert changes when case managers follow-up with students.

The alert is assigned to the student’s professional advisor. A notification email is generated to the advisor and is added to their alert queue in e-Hive.

  • If the alert is inappropriately assigned, the advisor should contact the Director of Academic Advising as soon as possible for re-assignment of the alert.

The advisor reaches out to the student via university e-mail and phone.

  • In situations where the safety and wellbeing of the student or others is compromised, the advisor will contact Campus Safety Office or local emergency services (911). The Dean of Students will also be notified.

Three attempts (e-mail and phone call) are made to reach out to the student over the course of a week, and each attempt is noted as an action item in the alert. The advisor will also contact the instructor to get additional information, as needed.

  • The first attempt is made as soon as possible after the alert is assigned. The second attempt should be made three days after the first attempt. The third attempt should be made one week after the alert was assigned as a final effort.
  • Upon successful contact, the advisor updates the alert to include the action that was taken with the student (meeting set up, meeting completed, referral made, no action needed, etc.) If the alert has been resolved, the advisor closes the alert.
  • If contact is not made after three attempts, the advisor may report the case to the Dean’s Council for additional intervention. The alert will then be closed.

All meaningful interactions with students (appointments, phone conferences, e-mails, etc.) will be logged in PeopleSoft Advisor Notes so that both faculty advisors and professional advisors can track communication with their shared advisees.

Training Opportunities

Training is available as needed. Please contact the Center for Academic Advising to schedule a 15-20 minute training session for you or your unit.