Technology Services

Mission Statement Top of Page

"The mission of Technology Services is to provide technology services that are accessible, reliable, convenient, and secure for the purpose of empowering the UW-Superior community to use technology in teaching, learning, research, creative activity and service."

Please visit Technology Services for a complete list of the services and systems that are provided or contact the technology helpdesk at 715-394-8300 or email helpdesk@uwsuper.edu with any technology questions you may have.

Organization and Services Top of Page

Technology Services consists of three units:

Technology Support Services (a.k.a. the help desk) provides a variety of services and facilities for Students, Faculty and Staff to effectively use current and emerging technology solutions. This unit supports several functions including:

  • Help Desk Services - The central contact point for all technology issues and questions. The help desk also consults and processes technology purchases and they manage and maintain a technology equipment loan service that offers Students, Faculty and Staff the ability to borrow computers and other technology tools in support of academics. The help desk provides a library of training materials that they make available to Students, Faculty, and Staff at no charge to further develop technology skills.
  • Classroom Technology and Multimedia Services - Technology in the class room is supported by the unit including the installation and maintenance of equipment. Audio/Video production, streaming audio, graphic design and production, and assistance with media conferencing are some of the services provided in support of instructional development.
  • Teaching and Learning Systems - The Learning Management system (LEARN@UW-Superior) and other teaching and learning software systems such as plagiarism detection and survey software are supported by the unit.
  • Web Support Services - The campus webmaster is a member of the University Marketing and Communications and is responsible for the installation and maintenance of the content management system.  The webmaster also provides consultation to the entire organization and is responsible for the overall design and functionality of the website.

Infrastructure Services is responsible for providing highly available, high quality access to the University's electronic resources and the internet. This includes maintaining the systems that support email, access to the internet, wireless coverage and the security systems that protect the campus network and desktop systems. The unit also provides all technology hardware support including computers, servers, student computing labs and the campus telephone system.

Application Services is responsible for the development and maintenance of the primary administrative information systems essential to the operation of the University and the integration with those systems. The primary systems include the student information system (E-hive/PeopleSoft) and the campus document management system (ImageNow). The unit works closely with student support offices to provide administrative tools and applications for both Students and Faculty.

Technology Policies Top of Page

Use of technology resources is governed by the policies of the University of Wisconsin, Superior Technology Services, the University of Wisconsin System and its Board of Regents, and by Federal and State laws. Failure to comply with policies and guidelines can result in loss of access privileges, university disciplinary action, and/or criminal prosecution. View a complete list of policies and guidelines.

Technology Services Contact Information Top of Page

Technology Services
University of Wisconsin - Superior
Swenson Hall 2100
Belknap and Catlin Ave.
P.O. Box 2000
Superior, WI 54880
Phone: 715-394-8300
Email: helpdesk@uwsuper.edu
Office Hours:
Helpdesk Regular Hours
7:45 a.m. - 6:30 p.m.
Monday - Friday

Helpdesk Break/Summer Hours
7:45 a.m. - 4:30 p.m.
Monday - Friday