Wisconsin's Public Liberal Arts College

Resolving Conflict in the Workplace

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Human Resource Management Certificate

University of Wisconsin-Superior

Old Main 102
Belknap and Catlin
P.O. Box 2000
Superior, WI 54880

ph. 715-394-8469

Resolving Conflict in the Workplace

Human Resource Management Certificate

Resolving Conflict in the Workplace

Every workplace experiences situations in which individuals disagree with one another from time to time. Whether or not you are currently experiencing issues, you should still be prepared for those difficult conversations. Understanding where conflict originates and employees' conflict styles are essential to an organization's success. In this session, participants will discover tools to effectively respond and resolve workplace conflict.

Topics Include

  • Understanding conflict and how it originates
  • Exploring conflict dynamics
  • Conflict styles
  • Engaging in conflict assessment and diagnosis skills
  • Structuring difficult conversations
  • Organizing and preparing for difficult conversations
  • Tips and techniques for Conflict Resolution

This is a required workshop in the Human Resource Generalist Certificate Program.

Instructor: Dr. Maria Cuzzo

What our participants said about this workshop:

  • "Maria is an excellent communicator."
  • "The presentation was very solid and informative."

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