FAQ List

New Students FAQs

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  • Your records are protected under FERPA (Family Educational Rights and Privacy Act).

    You have the right to restrict your directory information. (If you wish to restrict your information, you must file the Student Request to Restrict Directory Information form by September 15 or your name, address, phone and e-mail will be published in the campus directory.)

    The people who can access your records are those who, by virtue of their position, have a "need to know." For example, Your advisor has a need to know and so, he/she has access to your information.

    For further information, see the Registrar's website.

  • Applying to UW-Superior

    E-Hive

    • Cash or check payments are accepted at the Cashier's Office, Old Main 136. Check payments may be mailed to:

      UW-Superior Cashier's Office
      Old Main 136
      PO Box 2000
      Superior, WI 54880

      Please make checks payable to UW-Superior and include your student ID number on the check. All payments due must be received (not postmarked) at the University Cashier's office no later than 4:30 p.m. on the due date. The University is not responsible for delays in the U.S. mail.

      You can also pay over the internet with E-check or a credit card through your E-hive account. UW-Superior accepts Visa and Mastercard only. We do not accept payments over the phone.There is a $1.50 convenience fee charged for each E-check payment transaction and a 2.5% convenience fee added to each credit card payment transaction using the web. To make your payment, go to www.uwsuper.edu/myehive. Log into the E-Hive and follow these steps:

      • Locate and click the "View Bill" link
      • Choose the appropriate semester (example: Fall Semester 2017)
      • Be sure the pop-up blocker on your web browser is disabled
      • Click the "Pay Online" button located at the bottom of your e-bill
      • Follow the instructions on the payment page
      • Print the final "Your payment has been accepted..." page as your online receipt
    • You should plan approximately 4 weeks processing time once we have your FAFSA information, with prompt submission of additional requirements from you. When you are awarded financial aid, along with additional instructions, new students will receive a paper financial aid award notification in the mail while current students will receive notification via email. You will also be able to view your financial aid award on your Student Center.

    • Once the placement test has been taken, the course you have been placed into will be listed at the end of your unofficial transcript for UW-Superior.

      1. Logon to your E-Hive
      2. Click on "My Student Center", located in the top of the middle section of your E-Hive home page
      3. Under "Academics", in the left margin, you will see a drop down box. Select "Transcript: view unofficial" and click on the arrow to the right of the box. 
      4. In the drop down box titled "Report Type", select Unofficial Transcript" and click "go".
      5. Scroll to the bottom of your unofficial transcript and you will see English class, Math class(es), and/or Foreign Language class that you are allowed to enroll in based on the results of your placement exam(s) or your ACT English score.

      If you are having difficulty locating these locations, your advisor will be able to assist you in locating your placement and directing you to the appropriate courses.

    • Undergraduate Students must meet with their advisor during the advisement period prior to registering. The advisor must release the Advisor Hold before a student can enroll in classes. Students can register on, or after their scheduled registration appointment time as listed in their E-Hive.   

      Graduate Students can register from the first day of early registration through the first day of class via their E-Hive. Graduate students may also mail their registration to:

      Graduate Studies Office
      Swenson Hall 2024
      P.O. Box 2000,
      Superior, WI 54880-4500

    • UW-Superior no longer mails tuition bills to students. Electronic billing is the official means of generating tuition bills to all UW-Superior students. It is your responsibility to check your EHive account to view your bill.

      • Failure to view the bill does not release the student from payment responsibilities
      • Students who are not making their own payments must forward the bill to the proper party.
      • Students can print a copy of the bill to send with their payment or to send to parents or a third party
      • The student is responsible for paying all fees on time

    Housing

    Learn@UWSuperior

    General

    • If you are a student and enrolled in the course through E-Hive or the Registrars' Office, but it was after the semester started, it takes 24 hours for your registration information to appear in the Learn@UWSuperior system. If you register for a class on a Friday, the course will not appear in the My Superior Courses area until Monday.

      Like with students, if an instructor was recently added to a course in E-Hive, it takes 24 hours for your information to appear in the Learn@UWSuperior system. If you were added on a Friday, the course will not appear in the My Superior Courses area until Monday. Note: If you don't see the course in your E-Hive Faculty Center, you should talk to your department assistant because you will first need to be added to the course in E-Hive before it will filter down to Learn@UWSuperior.

    • During the Fall and Spring semesters, if it is a traditional on-campus or Continuing Education course students will have access on the first day of the semester. If it is a Distance Learning or an online (W or C section) course, students will have access one week before the first day of class, so they will have time to order their text books and other course materials. Summer College is similar to Fall and Spring except that the sessions have different start dates, students will have access to the course when it is scheduled to start or the week before if it is a Distance Learning course or online course.

      Instructors will have access to a course as soon as it has been created in Learn@UWSuperior if they are listed as the instructor in E-Hive. An Instructor will always have access to it until the course itself is removed from the system.

    • There are a couple reasons why you might not be able to log into your account, including that not all of the steps have been completed for your enrollment (new students) or employment (new instructors) at UW-Superior. If you are a new student, you will not be able to log into Learn@UWSuperior until you have been fully admitted to UW-Superior and have been enrolled in your courses. If you are a newly hired instructor, you may not have been added as an instructor in E-Hive to the courses you are supposed to be teaching during the semester. If that is the case, you will need to contact your department assistant and have them take care of it.

      If your enrollment or employment paperwork has been completed or you are a returning student or instructor, there might be a problem with your account. Here are some reminders that might help you troubleshoot the problem:

      • Your Learn@UWSuperior account is connected to your campus network account (E-Hive, E-Mail, campus computers) so if you changed your password in E-Hive, it would have changed your password for Learn@UWSuperior.
      • Passwords are case sensitive, so make sure you are typing your password correctly and the Caps Lock function is turned off on your keyboard.
      • If you type the password incorrectly three times, you will lock your account and need to contact the Technology Helpdesk to unlock it.

      If you are having a problem logging into all of the campus systems (E-Hive, E-Mail, campus computers, and Learn@ UWSuperior), you might want to reset your password in E-Hive and wait a few minutes while it updates in the various systems. If you are still having difficulties after resetting your password, you may need to contact the Technology Helpdesk at 715-394-8300 to get help fixing this issue.

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