Phones and Voicemail FAQs
Phones and Voicemail
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Using the online portal
- Login to uwsuper.edu/voicemail (This portal allows you to access your voicemail, change greetings, and manage voicemail settings on your campus phone)
- Select Web Inbox
Using your phone on campus
- Push Voicemail Button (if you do this with the receiver down it will turn on the speaker phone)
- Enter your PIN # followed by the # Key
- Your New Voicemail’s will play automatically
- Follow prompts to delete or save messages
- After messages are played you will be taken to the main Voicemail Menu
- From the Main Menu you can follow prompts to send or review messages or enter Voicemail Setup.
- 0 will bring you to the help menu
- The * Key will exit Voicemail.
Accessing voicemail from off campus
If you have any questions about this process, please contact the Technology Help Desk.
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Using the online portal
- Login to uwsuper.edu/voicemail (This portal allows you to access your voicemail, change greetings, and manage voicemail settings on your campus phone)
- Select Web Inbox
Using a phone
- From an off campus phone dial 715-394-8000
- Immediately after system answers, press the * (star) key
- You will then be prompted for your user id followed by # this must be the full number including 1 example: 1715394XXXX#
- Immediately enter your pin followed by #
- The voicemail menu will then play your options. Please follow the prompts
If you have any questions about this process, please contact the Technology Help Desk.
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- Login to uwsuper.edu/phone (This portal allows you to enable/disable call forwarding and do not disturb as well as configure speed dials on your campus phone)
- When prompted, set up a PIN for your phone
- Login to uwsuper.edu/voicemail (This portal allows you to access your voicemail, change greetings, and manage voicemail settings on your campus phone)
- Select Messaging Assistant
- Select Passwords tab and Change PIN
- Enter a new PIN that is 4 or more digits, this PIN is used to access voicemail and settings on your phone
- Select Greetings tab and View Greetings
- Record greetings that you would like to use, you can also change the settings of each greeting. Your standard greeting is automatically enabled unless you select a different greeting.
- Record greetings that you would like to use, you can also change the settings of each greeting. Your standard greeting is automatically enabled unless you select a different greeting.
If you have any questions about this process, please contact the Technology Help Desk.
- Login to uwsuper.edu/phone (This portal allows you to enable/disable call forwarding and do not disturb as well as configure speed dials on your campus phone)
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- Login to uwsuper.edu/voicemail (This portal allows you to access your voicemail, change greetings, and manage voicemail settings on your campus phone)
- Select Messaging Assistant
- Select Greetings tab and View Greetings
- Record greetings that you would like to use (alternate greeting is used for vacation), you can also change the settings of each greeting. Your standard greeting is automatically enabled unless you select a different greeting so you will need to enable the alternate greeting to use it.
- Record greetings that you would like to use (alternate greeting is used for vacation), you can also change the settings of each greeting. Your standard greeting is automatically enabled unless you select a different greeting so you will need to enable the alternate greeting to use it.
Using your phone on campus
- Log into your Voice mailbox.
- Press 4 1.
- Press 3.
- Choose one of the following greetings:
- 1 Standard greeting
- 2 Closed (after hours) greeting
- 3 Alternate greeting
- 4 Busy (when on another call) greeting
- 5 Internal greeting
- 6 Holiday greeting
- You will hear the greeting.
- Pressing:
- 1 Re-records the greeting
- 2 Turns on the Standard greeting
- 3 Turns on the greeting you just heard
- Press * to exit.
If you have any questions about this process, please contact the Technology Help Desk.
- Login to uwsuper.edu/voicemail (This portal allows you to access your voicemail, change greetings, and manage voicemail settings on your campus phone)
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Using the online portal:
- Login to uwsuper.edu/phone (This portal allows you to enable/disable call forwarding and do not disturb as well as configure speed dials on your campus phone)
- Select the Call Forwarding Tab
- Check the Forward all calls to box, enter the phone number you would like the calls to be forwarded to, off campus phones need to start with a 9 (i.e. 91-XXX-XXX-XXXX), and Save
- To stop forwarding your calls uncheck the Forward all calls to box and Save
To Forward All Calls from your phone itself:
- Press the Fwd All softkey on your campus phone; you may need to press the softkey with three dots to see the Fwd All option
- Enter the phone number you would like the calls to be forwarded to, off campus phones need to start with a 9 (i.e. 91-XXX-XXX-XXXX)
- To verify that your calls are forwarded look for the forwarding information on the phone screen
- To stop forwarding your calls press the Fwd Off softkey, you may need to press the softkey with three dots to see the Fwd Off option
Using Call Forwarding with Multiple Lines:
If you have multiple lines, be aware that each line on your phone is forwarded separately; forwarding your primary line does not forward the other lines on your phone. To forward a line that isn't your primary first click to select that line before you follow the same instructions as above for forwarding all calls.
If you have any questions about this process, please contact the Technology Help Desk.
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- Login to uwsuper.edu/voicemail (This portal allows you to access your voicemail, change greetings, and manage voicemail settings on your campus phone)
- Select Passwords tab and Change PIN
- Enter a new PIN that is 4 or more digits, this PIN is used to access voicemail and settings on your phone
- Save
If you have any questions about this process, please contact the Technology Help Desk.
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If your phone system is not working or you are switching offices, please contact the Technology Help Desk.
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Yes, lines can be removed at any time lowering your annual telephone bill. Any disconnected lines will be put back into a pool of available lines and reused. If your department would like to keep a number that is not in service they may do so, however, you will still be billed for the line on an annual basis.
To disconnect a line, please contact the Technology Help Desk. -
Yes, additional lines can be added at any time. When adding a line, you will need to purchase a telephone from Technology Services, and your annual bill will increase by the cost of a phone line. For current costs please contact the Technology Help Desk.
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Yes the phones will work anywhere on Campus with an active data (computer) jack. If the office change is permanent Human Resources Office will have to be notified and the Technology Help Desk will receive the information and records will be updated for 911 location.
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- Press the Transfer Button
- Dial the extension you would like to transfer the call to
- Press the Transfer Button again
- Hang up receiver
- Press the Transfer Button
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For (715) numbers: Dial 9 + the 10 digit number: example: 9-715-000-0000.
For other area codes: Dial 9+1+10 digit number: example: 9-1-218-000-0000.
For calling a UW-Superior number, you may just dial the extension.
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- Police, Fire, Ambulance – Dial 911
- Once 911 has been dialed, the building name, office number and the name of the person associated with the phone will be relayed to the 911 dispatch center
- Non-Emergency and campus assistance, please call campus safety at 715-394-8114 . Officers are on duty and calls are answered 24 hours a day, 365 days a year.
- Police, Fire, Ambulance – Dial 911
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Yes
- With a call on the line, select the Confrn (Conference) soft key.
- Dial the person you want to add to the conference with any additional digits (9-1-area code). If the third party does not answer or does not wish to join, select the EndCall soft key, then the Resume soft key.
- Announce the conference to the new party.
- Select the Confrn soft key again. All lines will be in conference.
- To add another party, repeat the steps above.
Removing Yourself from an Ad-Hoc Conference:
Hang up or press the EndCall soft key.
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Yes, international calls are any country outside of the 50 United States. Each country has a different calling cost. These calls will be restricted and will require this feature to be activated on the phone line. Billing for international calls will be accounted for each month and applied to the extension and associated cost center.
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Yes, all calls within the US 50 States will be free of charge.
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No, all calls will be free local or long distance. International rates will still apply.