Technology Helpdesk FAQs
Technology Helpdesk
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No you are not. Please refer to our “Policies” page to know more about this policy.
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All computer lab requests need to be done in 25Live.
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Technology Services loans media equipment to University of Wisconsin-Superior faculty, staff, and students for university related activities. There are limited quantities of equipment items. All of our equipment is loaned out for up to 3 business days. Please see our Equipment Loan page.
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The Helpdesk is the place to contact when you have questions about using technology at the university. Our staff can answer questions and provide access to university technology services, from computers to classroom technology to online systems.
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The Helpdesk is open Monday through Friday, 7:45 a.m. to 6:30 p.m.
Break and summer hours are Monday through Friday, 7:45 a.m. to 4:30 p.m.
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Send an email to helpdesk{atuws}, this will create a ticket in our system and we will get back to you with other options shortly.
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VPN or Virtual Private Networks allow users to access the campus network from campus issued devices such as laptop or notebook computers when they are off campus and have access to the internet. The VPN uses technology to ensure that the data going over the public internet is encrypted and secure.
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We like to make sure students have what they will need to get themselves through four years of college. Since technology is changing all the time, the networking technology changes as well. Please refer to the Residence Life Packet that talks about the current minimum specifications for your computer. ResNet will try to get any computer working with the network, but we can't guarantee that all computers, both old and new, will work with our network. We will do our best to get every computer to work on our network. ResNet does reserve the right to not work on computers.
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Yes. We, the ResNet department, currently creates accounts for all non-UWS students so you may connect to the network via your room, or any wireless access point in the Residence Halls. You will use the same username and password that you use for Live@UWS.
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A MAC address (or a Media Access Control address) is a series of letters and numbers that is assigned to your network card inside your computer, gaming system, or wireless device. This number is supposed to be unique.
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You will be required to have a current Antivirus software on your computer. If you do not have a current antivirus program, you will be provided an option to download one from the school at the time of network registration.
If you choose to use one of the University sponsored antivirus program, you will need to remove any antivirus program before you can install our antivirus software. If ResNet works on a computer, we will remove any and all forms of expired antivirus software programs before we put ours on.
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If you can afford your own computer, you will probably find that it will be a great convenience for you. If you cannot afford your own computer, there are lab machines available in every resident hall. You may be able to borrow a laptop from Information Technologies. Contact IT at 715-394-8300 to reserve a laptop.