Technology Helpdesk FAQs
Technology Helpdesk
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If you live in the residence halls, you can bring your computer to ResNet , located behind the Helpdesk in Swenson 2100.
If you do not live in the residence halls, you can stop in to the Technology Helpdesk and they will do their best to help with your computer problem.
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If you can afford your own computer, you will probably find that it will be a great convenience for you. If you cannot afford your own computer, there are lab machines available in every resident hall
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No you are not. Please refer to our “Policies” page to know more about this policy.
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All computer lab requests need to be done in 25Live.
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Technology Services loans media equipment to University of Wisconsin-Superior faculty, staff, and students for university related activities. There are limited quantities of equipment items. All of our equipment is loaned out for up to 3 business days. Please see our Equipment Loan page.
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The Helpdesk is the place to contact when you have questions about using technology at the university. Our staff can answer questions and provide access to university technology services, from computers to classroom technology to online systems.
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The Helpdesk is open Monday through Friday, 7:45 a.m. to 6:30 p.m.
Break and summer hours are Monday through Friday, 7:45 a.m. to 4:30 p.m.
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We like to make sure students have what they will need to get themselves through four years of college. Since technology is changing all the time, the networking technology changes as well. Please refer to the Residence Life Packet that talks about the current minimum specifications for your computer. ResNet will try to get any computer working with the network, but we can't guarantee that all computers, both old and new, will work with our network. We will do our best to get every computer to work on our network. ResNet does reserve the right to not work on computers.
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A MAC address (or a Media Access Control address) is a series of letters and numbers that is assigned to your network card inside your computer, gaming system, or wireless device. This number is supposed to be unique.
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You will be required to have a current Antivirus software on your computer. If you do not have a current antivirus program, you will be provided an option to download one from the school at the time of network registration.
If you choose to use one of the University sponsored antivirus program, you will need to remove any antivirus program before you can install our antivirus software. If ResNet works on a computer, we will remove any and all forms of expired antivirus software programs before we put ours on.