Senior IS Specialist, Office of Technology Services

DUTIES:

The IS Technical Services Senior provides technology user support and training services for the UW-Superior faculty, staff, and students. The role provides high-quality front-line user support for a wide range of computer, multimedia and application systems used for teaching and learning such as academic and administrative software use, multimedia computer and audio/visual technology, assistive technology, and technology loan services. This position will provide the campus community technology software consultation, training, and support for our existing and emerging software library with an emphasis on collaboration software titles, including SharePoint, OneDrive, Office 365, Adobe Suite, Internet/Intranet and other software offerings as needed. This position will be responsible for providing regular campus outreach opportunities and will manage all communications, IT application training, including the delivery of technology security messaging. This position will provide business analyst tasks including requirements gathering, lean process mapping and will provide research for the IT management team into technology solution options and assist in project management.

View the complete Position Description.

REQUIRED QUALIFICATIONS:

  • Two-year degree in a technology-related discipline from an accredited institution.

DESIRABLE QUALIFICATIONS:

  • Bachelor’s degree in a technology-related discipline.
  • Experience in a call center setting.
  • Experience in consulting with staff regarding software usage.
  • Experience in presenting training to end-users in a one-on-one or group setting.
  • Experience in conducting successful software implementations.

The successful candidate will be dynamic, energetic, creative, and engaging. The successful candidate will demonstrate commitment to the public liberal arts mission and to quality teaching and learning methods. Willingness and interest in utilizing technology in the classroom strongly preferred. The successful candidate must be committed to the highest ethical standards and demonstrate effective leadership and teamwork skills. Candidates that incorporate issues of inclusive excellence and diversity within their curriculum are especially encouraged to apply.

KNOWLEDGE REQUIREMENTS:

  • Advanced knowledge of SharePoint, OneDrive, Office 365, and Adobe Suite.
  • Ability to provide advanced levels of support for SharePoint, OneDrive, Office 365, and Adobe Suite.
  • Knowledge of computer hardware and software, installation, maintenance, and support (applications include Word processing, spreadsheet, database, digital sound editing, and video editing).
  • Ability to analyze the advantages of new technologies and to select the most appropriate and economical technology to satisfy business needs and service goals.
  • Knowledge of project management principles, methods and practices.
  • Ability to create detailed project management plans and other project documents as needed.
  • Knowledge and possession of high professional standards and a personal code of ethics characterized by honesty, integrity, openness and fairness.
  • Ability to communicate effectively, both verbally and in writing; skilled in organization and planning, setting priorities, follow-through, creative problem solving, and flexibility in dealing with multiple tasks.
  • Ability to work cooperatively and collaboratively and resolve conflicts in a collaborative and proactive approach.
  • Ability to communicate and establish relationships with students, faculty, and staff of a diverse background.
  • Effective leadership and teamwork skills.
  • Ability to manager, operate, and coordinate projects in an effective and efficient manner.
  • Ability to make a commitment to customer service with a willingness to provide a supportive environment for students, faculty, and staff, this includes provide training to campus users.
  • Ability to carry 40 pounds of computer or audio/video equipment.

STARTING DATE:

As soon as possible.

ADDITIONAL INFORMATION:

For additional information visit www.uwsuper.edu or contact Linda Graskey at 715-394-8369 or by email at lgraskey{atuws}.

APPLICATION PROCESS:

Review of all complete applications will commence 4:30 PM October 1, 2021. In the event this search is extended for any reason, applications submitted after this date will be considered. Once an applicant applies, profile information remains in UW-Superior’s Talent Management System for future submissions.

Please apply online at UW-Careers and submit your application packet to Include:

  1. CV or Resume
  2. Cover Letter
  3. Contact Information for three (3) Professional References
  4. Unofficial Transcripts for all Degrees Earned

Internal applicants: select the internal applicant link. Registration for account not required.

External applicants: select the external applicant link and register for an account:

How to Register for a UW-Careers Account:

  1. To register for a UW-Careers account, click on the Click Here to Register link to create your user name and password.
  2. Search for the #22-22 Senior IS Specialist, Office of Technology Services position and click on the Apply Now button to submit a resume.
    • At this time, you will be asked to complete your profile. Please select Save to continue the application process.
  3. To submit your letter of application, unofficial transcripts, etc., you must add the document as an attachment by clicking on the Add Attachment link below the Cover Letters and Attachments box.
  4. Clicking on the Next link, please complete the required Online Questionnaire.
  5. After the Online Questionnaire has been completed, click Next again to provide contact information for three professional references, if required, in the References section by selecting the Add Reference link.
  6. Once reference information has been listed, click on Next to complete the How did you find out about the position? section of the application process.
  7. Once you have completed all sections, click on the Save button and then Submit button to submit your materials.

At any time you may select the Save button to save your progress. When you have submitted your application, ability to change materials submitted will not be available.

If you have questions in regards to the hiring process, please contact Linda Graskey at 715-394-8369 or by email at lgraskey{atuws}.

UW-Superior: A Special Place:

The University of Wisconsin-Superior is Wisconsin's public liberal arts college. Established in 1893 with a mission to train teachers, it later became a part of the University of Wisconsin-System, and in 1998 was designated as Wisconsin's Public Liberal Arts College by the University of Wisconsin System Board of Regents. The University serves 2,500 traditional and non-traditional students and is dedicated to the integration of liberal and professional studies and to serving a diverse student population.

UW-Superior maintains its foundational teacher education college values through its emphasis on excellence in teaching, as well as service to the community and region. Its core mission is student-centered. The institution fosters intellectual growth and career preparation within a liberal arts tradition that emphasizes individual attention, embodies respect for diverse cultures and multiple voices, and engages the community and region. The richness of its programs creates a personalized educational environment that integrates theory and practice, liberal and professional education, teaching, scholarship, and creativity. The University has a significant investment in and commitment to campus-wide Liberal Arts High Impact Practices (HIPs) that includes a First Year Experience, Academic Service Learning, Global Awareness, Writing Across the Curriculum, Undergraduate Research Scholarly and Creative Activity, and a Senior Year Experience.

At UW-Superior, we promote the values of academic excellence, integrity, and community within a collegial environment. At the core of our values is the appreciation for, and examination of, diversity, inclusivity, and equity. UW-Superior offers day, evening, weekend, and distance learning classes at both the undergraduate and graduate levels.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The University reserves the right to check additional references with notice given to the candidates at the appropriate time in the process.

Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

For UW-Superior campus safety information and crime statistics/Annual Security Report, see https://www.uwsuper.edu/safety/clery or contact the Office of Campus Safety at (715) 394-8114 for a printed copy.

UW-Superior is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity and inclusivity.

UW-Superior is committed to making excellence inclusive in every aspect of the institution. Diversity, inclusion and equity are prioritized learning resources for all community members. We strive to offer quality programs in an environment of trust and cooperation that centers on the worth of all individuals. The University is seeking candidates who will contribute to the achievement of this goal.