IITS Plan 2004-2005

University of Wisconsin-Superior
Information and Instructional Technology Plan


UW System did not require an Information Technology Plan for the 2003-05 biennium.  The Information and Instructional Technology Services (IITS) Management Team chose to develop a project-oriented plan for the 2004-05 academic year to focus our efforts.  This plan consists of a set of objectives grouped under the goals of training, instructional technology, infrastructure, access, security, IITS Teams and System-wide initiatives.  The objectives were initially developed by IITS Staff and were refined and prioritized by the University Technology Committee (UTC).  

Summary of the UTC Prioritization of Plan Objectives





Fund classroom and lab instructional technology



Network Registration for Residence Life



Eliminate accessibility barriers for commuters



Increase Internet Bandwidth



Fund Advanced Labs



Funding mechanism that reflects user demand



Technology skills plan for entering students



Campus Liaison Program





The Units making up the IITS include Computing & Media Services (C&MS), the Library, Network & Programming Services (N&PS) and Residence Life Networking (ResNet).

Goal: Provide training so that faculty, staff, and students can effectively use technology

  • Objective - Provide new employee orientation including a summary of technology resources available and an introduction to telephone and email services – C&MS
  • Objective - Provide continuous training, updates with software - Library
  • Objective - Prepare online tutorials, specific collaboration with departments and distance education - Library
  • Objective - Develop a technology skills plan and possible curriculum for entering students including an information technology literacy component alongside the current information literacy program. - C&MS

Goal: Provide opportunities for faculty to develop and deliver instruction using technology

  • Objective - Implement Desire2Learn - C&MS

Goal: Provide an infrastructure that supports efficient and effective use of technology

  • Objective - Implement streaming video for reserves - Library
  • Objective - Relocate IITS Staff in close proximity to each other & the customer's they serve - IITS
  • Objective - Development of support for alternate operating systems - this includes improving our current support for the Macintosh platform, and development of expertise with Linux. Evaluation of products, development of staff skills, training, testing, and probable implementation planning to some extent will be required. - C&MS
  • Objective - Development of a campus self-service business system for copying, printing, vending - replacement of the existing RSC point system with a campus wide card system for these and, likely, other self-service functions. The system should include a self-service function for payment of these charges via credit card. - C&MS
  • Objective - Support for replacement funds for existing classroom and lab instructional technology. As further funds become available, improvement of additional classrooms and labs to UW System Level 3 presentation technology. - C&MS  UTC top priority in 2004
  • Objective - Development of a recreational computing facility, i.e. a gaming location, perhaps in the new Student Center. - C&MS
  • Objective - Development of an advanced creative media lab for collaborative use by departments in the Holden Fine Arts Center - C&MS
  • Objective - Computer Replacement plan – C&MS  UTC top priority in 2003
  • Objective - Upgrade Switches to provide QOS, management at the edge of the network (rate limiting, ACLs), support for VOIP - N&PS and ResNet
  • Objective – Deployment plan for wireless access points – UTC and N&PS
  • Objective - Increase Internet Bandwidth - N&PS and ResNet
  • Objective - Create an on-going, predictable campus funding mechanism that reflects user demand for tech support.  IITS 
  • Objective - Fund updates to equipment and software used in advanced labs (GIS, Communicating Arts, others).  – C&MS 

Goal: Provide convenient access to technology services

  • Objective - Eliminate accessibility barriers to the system for commuters and non-traditional students who have no or low-end computers and software. – UTC
  • Objective - Review integration of technology with existing services - Library
  • Objective - Exchange 2003 & Spam control - N&PS and C&MS
  • Objective - Campus Portal - N&PS  UTC second priority in 2003
  • Objective - Web standards to provide separation of content from formatting - N&PS and C&MS
  • Objective - Support for Institutional Research - N&PS

Goal: Improve network security to minimize interruption of technology services

  • Objective - Disaster Recovery Planning. Development of a working relationship with WITC Superior which focuses on mutual assistance in disaster recovery, and perhaps location of backup systems in each other's facilities.  C&MS and N&PS 
  • Objective - Intrusion detection - N&PS
  • Objective - Network Registration - a registration process for Residence Life students that ensures virus-free, patch current clients - N&PS and ResNet  UTC second priority in 2004
  • Objective – Complete the Directory Services implementation to support single user credentials.  Plan the Public Key Infrastructure implementation to support use of digital signatures and email  encryption - N&PS

Goal: Foster collaboration through the work of ITTS teams and the UTC

  • Objective - Improvement of our support for special projects - further development of a team approach to "out of the ordinary" service needs that often represent new emerging technologies/systems that will become mainstream in time. - C&MS
  • Objective - Implementation of the campus liaison program in the C&MS strategic plan. - C&MS 
  • Objective - More active pursuit of internal and external grants, in collaboration with departments and programs. - C&MS

Goal: Participate in System-wide initiatives to improve services

  • Objective Implement, in collaboration with UW System, reference software (Ex Libris) – Library