Q and A about the operations of the new bookstore operated by Neebo - Jul 1, 2014 - University News - UW-Superior News and Events <

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Q and A about the operations of the new bookstore operated by Neebo

Posted on Jul 1, 2014
The campus bookstore, ’Jacket Book and Supply, is now under new management and ownership. Here are some answers to frequently asked questions.
click to enlarge
Buzz with the ribbon cutting duties at the grand re-opening

Buzz with the ribbon cutting duties at the grand re-opening


When students, faculty and staff need an item from the bookstore, they will go to the same location in the Yellowjacket Union, but will find a new ownership group in place.  Books, apparel and convenience items can still be found at the same campus location as before.  For those that have questions about the new services provided, here are some general questions and answers about the new company and the operation:


Frequently Asked Questions about the New Bookstore

Who will be operating the new bookstore?

Nebraska Book Company (NBC or NEEBO) will operate the new store. Currently, they are the bookstore vendor for UW-Parkside, UW-Stout and nine of the 13-two year UW campuses, in addition to multiple campuses across the States.  NEEBO has been operating bookstores for about 100 years. They opened their first store in 1915 near the University of Nebraska. Their headquarters are in Lincoln, Nebraska.


When will the new bookstore open?

The bookstore will open on June 30, 2014 at 8 am. Summer hours will be: Monday through Friday, 8:00am-4:30pm. Academic year hours will be: Monday through Thursday, 7:45am-6:00pm; Friday, 7:45am-4:30pm. The bookstore will be closed on weekends. Opening for special events will be coordinated between university and NEEBO staff.

Do they need student workers?

Yes, the bookstore will need help regularly during peak seasons. Please inquire at the store for more information.


Do I have to order online?

No. A student can come to the store and purchase their books starting June 30, 2014.

What are my options when it comes to acquiring text books?

Students will have the ability to rent or purchase new, used and e-text books.

Will there be major changes to the bookstore?

There will be some cosmetic and visible changes to the bookstore, but procedures and processes should remain the same.

When I click on my book it says "out of stock". What does this mean?

This status will change as soon as the books arrive on the UW-Superior campus and are entered into the system. When selecting a specific university, at the neebo.com site, stock is based on that stores availability.  However, if you do not want to wait to order your book when it is "live" on campus, you can visit the general neebo.com website and look up the books by ISBN, using their larger inventory stock. However, shipping may take longer and will not be with your other books. All textbooks have been ordered and will be available for students.

When I look up a class, it says "no text required" but still has an ISBN. Why?

Please ignore that ISBN. It is a generic number for the company which signals there is not a text required.


When will my books arrive?

If you order your books online from the UW-Superior NEEBO store and have them shipped to your Wisconsin address, you will expect them in 1-2 business days. If you order from NEEBO online and have them shipped to your WI address, it can take 5-7 business days.  

How does the "lowest price guarantee" work?

NEEBO guarantees the lowest price on books or they will beat the price by 10%. NEEBO will need physical proof of the lower price, so the best price promise must be done in store. The student must print off, or have on their phone/computer/etc. the vendor and what price they are selling/renting it for at that time. As long as it is not a peer to peer sale/rental and the information is from that day, the guarantee will be honored.

Please note, it is considered a peer to peer sale if it is not from the retailer directly. For example, on Amazon, you can buy directly from Amazon, or individual sellers. These are individuals selling their books and are considered peer to peer.

What is the return policy on books?

Books are returnable to the bookstore for full refund with original sales receipt in original condition (if the book came shrink wrapped, it needs to be returned that way) for the first week of classes.  Then for the second week with a drop/add slip, original condition and receipt. Any access codes also need to be returned. Do not throw those out! The return policy will be printed on the bottom of your receipt with the specific date. There will also be signs in the books tore as well.


What condition should rental books be in upon return?

The book must be in re-saleable condition, minimal high-lighting, no ink or water damage.

Why do some of the same classes have different book requirements?

Different Faculty and Lecturers teach in different manners. While a course number may be the same, how the topic is addressed could be very different.

Will there be a text book buy back on campus at the end of the semester?

NEEBO does daily buyback and has extended hours for the end of term buybacks-typically, the week of finals.

For more information on the bookstore you can contact them at 715-394-8278.

News Contact: Tom Hansen | 715-394-8260 | thansen7{atuws}
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