Technology Help Desk
Something not working quite right...or in need of service? Not sure who to ask your technology question? The Technology Help Desk is the place to call.
A call to x8300 brings a faster response than direct calls to our staff. From off campus, call 715-394-8300 or, toll-free, 1-800-806-2890. If you prefer e-mail the Technology Help Desk. You can also stop by the Technology Helpdesk in Swenson Hall 2100 between 8 AM and 7:30 PM M-F for service during the fall and spring semesters. Hours during break periods and summer are 8 AM and 4:30 PM M-F.
Self-Service Password Reset
On the E-Hive login page, there is a link, "Account and Password Assistance" that takes you to a page that permits you to unlock your account and enter a new password. You'll need to provide some personal and account information (sent over a secure connection) for identification purposes.
This login reset function unlocks both E-Hive and campus network access. It changes passwords for the E-Hive, campus network access, and the Learn@UW-Superior online course management system, and other restricted access resources such as library databases and software downloads. It's expected that this self-service feature will improve convenience for many campus technology users.
Changing your password regularly helps keep your information secure. We recommend a password of between 12 and 32 characters with a combination of letters and numbers or special characters.
Learn@UW-Superior can ease the distribution of syllabi and assignments, facilitate feedback and grade reporting to students, aid student time and coursework management, and extend faculty-to-student and student-to-student communication. It can also help prevent overloaded e-mail boxes! Consider using one or more of its features in your classroom or online courses. Our Learn@UWSuperior Online Instructor Guide and video tutorials can be found at the Teaching and Learning Tools website.
If you need technical assistance please contact the Technology Helpdesk at x8300 or 1-800-806-2890
Information on the technology in each UW-Superior classroom is available through the Technology Services website. For security reasons, the classroom technology section is available only to on-campus Web browsers. You'll find photos of each room and a listing of the teaching/learning technology in the room. This classroom guide can be handy when you're planning your classes.
Standard software in labs: Microsoft Office Suite (Word, Excel, Access, FrontPage, PowerPoint), Acrobat Reader, Internet Explorer browser, Microsoft Visual Studio. All lab computers have Minitab, Maple, and the SPSS statistical package. Lab computers with scanners have Adobe Photoshop.
Many textbooks now come with software packages that are licensed for student lab use when the text is adopted for a class. If you'd like to have this type of software installed, contact the Help Desk. Note that some packages require additional license fees.
Technology Equipment Loan Services
The Technology Loan Services in Swenson Hall 2100, near the Technology Helpdesk, loans many different technology items to faculty, staff, and students for up to three days to meet short-term needs for campus-related activities. We recommend making an advance reservation for technology loans, as many items are in high demand. You can reserve items by contacting the Help Desk, or by stopping by the Technology Loan Services.
Your Network Storage
Each UW-Superior faculty and staff member has file storage space on the university network. Your online storage drive appears as the G: drive when you open the "My Computer" icon on Windows PCs. You can save your work there, then retrieve it later at any campus computer. Two-way access to your G: drive is also available off-campus.
We encourage use of the G: drive to back up your important files. Any files you place there will have backup copies made nightly as part of the university's data backup system.
Buying Hardware and Software for Your Departmental Purchase
The university has established standards for a number of products, to provide consistent performance and service. We also support Microsoft office suites, Hewlett-Packard printers and scanners, and Panasonic, Sony, and JVC video equipment. The State of Wisconsin and UW System have purchasing contracts for these products and support services, as well as other software and hardware products. Our staff will help you plan your purchase to make best use of funds.
The UW System Microsoft contract permits faculty or staff members using the contract products on their office computer to install one copy of the same product on a home computer, for work related use. Available products include Microsoft Office for PC and Mac, Windows Upgrade, and some earlier versions of these products. You may purchase a home installation disk set at WISC using your departmental pro-card.
Hardware and Software for Personal Purchase
Many computer vendors have offered discounts to faculty and staff members for personal home use. Find more information on the current vendors using our "More" link below.
WISC now offers software discounts for faculty and staff members for personal home use. Available products include Microsoft Office for PC and Mac, Windows Upgrade, a full line of Adobe products, and many more. You may purchase a home installation disk set at WISC using your personal credit card.
Free Antivirus Protection From WISC -You may install the software on any of the personal computers you work on while you are a faculty and staff member at UW-Superior. There are three software versions for PCs and one for Macs that are free to use. Download the Antivirus software from the WISC website.
Campus Spam Firewall
The Barracuda SPAM Firewall helps prevent unwanted bulk e-mails from clogging up your inbox. If you have messages in the quarantine inbox, you will receive a Daily Summary report by e-mail which lists the subject and the sender, along with a few actions. From this single summary report, you can choose to deliver, whitelist, or delete messages. Deliver will simply transfer the e-mail to your inbox. Delete will remove the e-mail from your quarantine list. Whitelist will add the sender's e-mail address to a "safe" list, which will ensure future e-mails sent from that e-mail address are not quarantined, but instead are delivered to your inbox.
At the Spam Firewall login page, Windows users can download an Outlook plug-in which allows you to classify messages as either spam or not spam. Look for the small link that says Get E-Mail Client Plugins Here, under the login box. The plug-in adds a small green mail icon and small red mail icon in Outlook. Green will submit the message as "not spam," while red will submit it as spam. This training improves the firewall performance.
Technology Use Policies
Your use of technology resources is governed by the policies of University of Wisconsin-Superior Information and Instructional Technology Services (IITS). Failure to comply with the guidelines and policies can result in loss of access privileges, University disciplinary action, and/or criminal prosecution.