Resources

Adobe Programs

All staff and students have access to the Adobe Suite, staff have access on their work computers while students have access on lab computers on campus. The Adobe Training and Certification page on the Adobe website has training options for most of their products, like Adobe Acrobat Professional and the Adobe Creative Suite (Photoshop, InDesign, Illustrator). The options are from self-paced and instructor-led courses to books and videos; please note that some are purchased and others are free.

Before checking outside sources for information or troubleshooting, see if the program you are working with has a help section and/or tutorial.

LinkedIn Learning also provides online learning on Adobe products.

Alertus

Alertus Desktop Notification is a computer software that authorizes dispatchers to quickly send emergency notification alerts, this software is already installed on all campus owned PCs and Macs.

Campus Email Digests

The purpose of the Campus Email Digests is to communicate to our internal campus community. UW-Superior has two digests: A digest for students and a digest for faculty/staff. The digest system allows the campus to easily email an automated system, which in turn, sends a daily email with all the messages it received for the day. This system consolidates many messages that would normally end up in your inbox into one single message list. Digest messages include, but are not limited to: Event promotion, meeting announcements, advising/registrar notices, and more.

Student Digest

Who does it reach?

All currently enrolled students, including Graduate and Online Learning Students.

Who can post messages?

Campus Administrators, Academic Department Chairs and Non-Academic Unit Directors, Program Assistants, Student Government Officials, and Student Organization representatives approved by Student Government.  To have the ability to post messages to the Student Digest, you must have permission from the Dean of Students.

What are the appropriate uses of this communications method?

Information from communication should be pertinent to at least 30% of the potential recipients and should be university business that is open to the public.

Staff Digest

Who does it reach?

All faculty and staff members, including ad-hocs, project, and LTE positions.

Who can post messages?

Any UW-Superior staff, faculty, or official student organization representatives.

What are the appropriate uses of this communication method?

Information from communication should be pertinent to at least 30% of the potential recipients and should be university business that is open to the public.

How to Write for the Digest

Meaningful Headline 

The headline is the first thing people see that tells readers the subject of your digest post; it is the deciding factor on whether a person clicks to find out more. Readers will scan all the headlines for the digest— make sure yours gets the right attention it deserves in a positive way.

  • Make it informative: Use keywords that directly relate to your content. Instead of saying "UWS Blood Drive," say "Donate your blood at the UWS Blood Drive on Tuesday.”
  • Keep it short: Instead of saying "Upcoming Training - This will show you how to do many things in Office 365," say "Upcoming Office 365 Workshop."
  • Use a noun and a verb: Stay away from sentence fragments. Instead of saying "Parking Notice," say "Parking Lot 13 will be closed Thursday afternoon." Readers shouldn't have fundamental questions after reading your headline.
  • Do not use exclamation marks: We all know you are very excited about your news/event, but exclamation marks are unprofessional and mean you are shouting. No one wants to be shouted at, which brings us to the next point.
  • Do not use all caps: All caps on the computer means you are screaming at the reader. Don't scream. All caps headlines get ignored by most readers. Instead of saying "GO TO JOHN'S RETIREMENT PARTY" say "You are invited to John's retirement party."
  • Do not use "sentence enhancers”: We have all seen them, they are not "normal" parts of a sentence: "!!!~~-- (Come to my event) --~~!!!". The use of sentence enhancers is just a gimmick to try to get readers attention; this is the fast lane to an unprofessional image and will not get anyone to click on your article.

Your Announcement Body

Now that you have the interest of the reader (which is the hardest part) and the reader has invested the time and energy to learn more about your digest post, you will want to present them with the details of your announcement.

  • Answer the basic questions a reader will have:
    • Who should I contact for questions?
    • What is this event about?
    • Where is this event?
    • When is this event?
    • Why is this event happening?
  • Include contact information and links to webpages: Supply more information, such as maps, directions, registration information, other webpages that talk directly about the subject.
  • Proofread your message before sending it: We are all swamped with work, and the faster we can send the message, the better. A lot of the times, you will misspell a word or forget to include basic information without knowing about it. Step back, take a deep breath, and go through your article to make sure it's typo-free and says everything you need it to say.
  • Use links: Links allow your readers to quickly find out more information about certain topics. If your event has a guest speaker, turn the speaker's name into a hyperlink to the guest speaker's homepage. If registration is required for your event, link to a webpage where they can register.
  • Do not clutter your article with odd fonts, stylized text, colors, or background images: Keep it simple, use the default system fonts such as Arial or Times New Roman, which will ensure that your text will look the same on all computers. It's been proven that black text on white background is the easiest and fastest way to read text on the screen, so don't make your text green or all blue. Keep in mind your message might be read by someone with low vision, so avoid using backgrounds and colored or stylized text in your messages.
  • Do not write everything in one long sentence or paragraph: Break portions of your article up into paragraphs instead of having one big block of text. Text broken up into shorter paragraphs helps your readers digest your information faster.

Inserting Pictures

Inserting an image into a digest post is useful to show the reader what the announcement is all about. Please consider the following:

  • Resize your image: The most efficient size is around 600px wide. This ensures the picture is optimized for the web and loads quickly, especially on mobile devices.
  • Do not put text in the image: Keep in mind that your digest post needs to be accessible. Text in images is not readable by screen readers, so make sure you have all your information as raw text in your message. Use an image as a supplement.

Do Not Spam

Only post relevant announcements to the digests. The campus doesn't need to know there are brownies in room 113. The digests are an official method of campus-wide communication and are restricted to official messages that affect 30% or more of the campus community.

It doesn't hurt to include your article into the digests for multiple days in a row. Sometimes people don't read the digest every single day, maybe on the 3rd day they do and are finally informed about your announcement. However, don't go overboard. The maximum time frame we suggest for digest posts is one work week.

Can I recall a message? 

Our digest system is set to pull the emails automatically as soon as they are received so make sure you have attached correct documents and proofread everything in your digest post because you cannot recall any emails once they are sent.

Campus Logins

Campus Logins is a webpage for the most common logins that are used by the UW-Superior campus. This webpage lists links to your email, E-Hive, Learn@UWSuperior, OneDrive, and more. The Campus Logins link is located on the top of the UW-Superior's website above “About,” as well as on the Technology Services navigation side bar. 

Campus Phones and Voicemail

Please see our FAQ’s for more information about campus phones and voicemail. 

Campus Spam Firewall

The Barracuda Security Gateway helps prevent unwanted bulk emails from clogging up your inbox. If you have messages in the quarantine inbox, you will receive a Spam Quarantine Summary email report from Barracuda Email Security Gateway which lists the subject and the sender, along with a few actions:

  • “Deliver” will simply transfer the email to your inbox.
  • “Delete” will remove the email from your quarantine list.
  • “Whitelist” will add the sender's email address to a "safe" list, which will ensure future emails sent from that email address are not quarantined, but instead are delivered to your inbox.

To get started, go to the Barracuda Email Security Gateway login page, type your UW-Superior email address in the Username field and click on “Create New Password.” An email will be sent to your email address with a generated password for you to use to access your account. Note: Your Barracuda Email Security gateway password is different from your UW-Superior password.

Windows users can download an Outlook plug-in which allows you to classify messages as either spam or not spam. Look for the small link that says “Download Outlook Add-In Installer”, under the login box on the Barracuda Email Security Gateway login page. The plug-in adds a small green mail icon and red mail icon in Outlook. Green will submit the message as "not spam," while red will submit it as spam.

Dual Factor Authentication

Please see our FAQ’s or the UW-Superior Login Portal section to learn more about Dual Factor. 

Email

All UW-Superior students, faculty, and staff have an email account through Microsoft Outlook; your email address is username@uwsuper.edu, where "username" is your login ID. Users can either use the Outlook client on their computer, the Outlook app on their mobile device, or access it through the web by logging in through Campus Logins.

Email is the official form of communication on campus. You can find additional information regarding email in our Campus Spam Firewall section and our Campus Email Digest section. 

G: Drive

All UW-Superior faculty and staff members have access to storage on the university network, the drive will appear as the G: drive when you open the “My Computer” icon on Windows PCs on campus. You can save your work there and it will be backed up nightly, however we recommend using OneDrive to back up your files as it has more storage and is backed up more frequently.  

Accessing your G: Drive from Off Campus 

When off campus, your G: drive will not be accessible. To access your files, go to Campus Logins and sign in with your university credentials. Select the User Manual located at the top of the log-in page for detailed information. 

GIS

GIS software is designed to store, retrieve, manage, display, and analyze types of geographic and spatial data, allowing you to produce maps and other graphic displays of geographic information for analysis and presentation. If this software is required for your class, it is available to you at no additional cost.  

Greenshot

Greenshot is a screen capture tool for Windows computers that offers many advanced features beyond your typical screenshot program. Greenshot comes pre-installed on all lab computers, is available through Software Center on a staff computer, or for download on your personal computer.

Help Desk Tickets

The Technology Help Desk has a ticketing system that tracks and organizes help requests; when you contact the Technology Help Desk, a ticket is created in our system and you will receive an email with a copy of your ticket. 

Here is some key information when viewing a ticket in your email: 

Help Desk Ticket Graphic

  1. Each ticket has a number for organization and tracking, use this number whenever referencing your ticket.  
  2. The status of the ticket shows what state the ticket is in. Here are some common statuses: 
    • Request: The ticket was submitted and received at the Help Desk. 
    • Pending-Customer: An IT Technician is asking you a question about your ticket and is waiting for you to reply. 
    • Closed: The issue has been resolved and the ticket is now closed.  If you reply to the ticket it will automatically reopen.  
  3. The description logs the conversations between you and IT technicians.  When reading a ticket, the oldest response will be at the top and the newest messages are at the end of the description.  
  4. When responding to a message from an IT technician, make sure you type above the line. If you type below the line, the Technology Help Desk will receive a blank message from you.

KeePass

KeePass is a free password manager which helps you to manage your passwords in a secure way. You can put all your passwords in one database, which is locked with one master key or a key file; UWS cannot help you reset your password or master key if you forget it.  KeePass is available through Software Center on a staff computer.

LinkedIn Learning

LinkedIn Learning is an online training library featuring a wide range of tutorials dedicated to specific skills, subject areas, and software. All UW-Superior students and staff have access to LinkedIn Learning using their UW-Superior credentials. LinkedIn Learning covers everything from software to how to do job interviews, from new technology to learning techniques for your projects; LinkedIn Learning has over 5000 courses available for you to take for free.

A few of the many resources you will find at LinkedIn Learning are:

  • 3D + Animation
  • Audio + Music
  • C++
  • CAD
  • Customer Service Training
  • Design
  • Job Interview Preparation
  • Job Training
  • Microsoft Office
  • Photoshop
  • Productivity Tips
  • Web Development

Microsoft Office 365

Microsoft Office 365 is the suite of Microsoft Office products we use on campus, they are available online and on your computer.  Office applications include Word, PowerPoint, Excel, Outlook, OneDrive, Teams, and more.  All students and staff on campus have access to Microsoft Office 365 using their UW Superior Login.  All students can download Microsoft Office on their computers when logged in, all staff computers come with Microsoft Office pre-installed.

Microsoft OneDrive

Microsoft OneDrive provides a place in the cloud where you can store, share, and sync your work files. All staff and students have 5 terabytes of storage available to them and can set their computer up to automatically back up all files on their computer.  You can update and share your files from any device with OneDrive; you can even work on Office documents with others at the same time.

Microsoft Outlook (Email)

Microsoft Outlook is used for email, calendar, contacts, and more. You can access Outlook through the web or using the app on your computer; if you are using a personal computer you would have to download the app through the Microsoft Office 365 Portal.

Microsoft Teams

Microsoft Teams is a collaboration app you can use to send chat messages, make audio and video calls, screenshare, share files, and more. This is a great product for collaborating on a group project, talking to other students or staff, and working together. You can access Teams through the web or using the app on your computer; if you are using a personal computer you would have to download the app through the Microsoft Office 365 Portal.

My UW-System Portal Web Conferencing (Blackboard)

The My UW-System Portal has a ‘Web Conferencing (Blackboard)’ tab that can be used to access Collaborate, Collaborate Ultra, and resources. We have linked a few commonly accessed resources below.  

For other web conferencing software, check out Microsoft Teams and Zoom

Online File Storage

All UW-Superior students, faculty, and staff have access to online storage through Microsoft OneDrive and their personal university network G: Drive. Technology Services recommends using Microsoft OneDrive to store your files as it backs up more frequently, has more space, is easier to access, and is more secure. 

External Hard Drives 

To ensure that the University complies with the data storage section of UW-System policy 1031b, data may not be stored on external hard drives, nor can these devices be purchased with any university funds regardless of funding source except as waived by the Campus CIO. Flash/thumb drives are considered external digital storage units and thus pose a significant risk to the campus and can include imbedded malicious software. For more information on where to store your documents see the Document Storage Guidelines for faculty and staff. 

OnTheHub

UW-Superior partners with software publishers such as Microsoft, Adobe, and others to offer discounted software to students, staff, and faculty for home use. Visit https://uwsuper.onthehub.com to take advantage of these savings. See our Software section for more information on software available for you to use. 

Printing on Campus

Students

Each UW-Superior student has a printing account on the campus network. This account is charged when you print documents in campus computer labs. The Student Technology Fee provides funds for $30 worth of printing each academic term. Charges are 10 cents per black and white page, 17 cents per black and white duplex (double sided printing), or 40 cents per color page—color laser printing is available in Swenson Hall 1019, Jim Dan Hill Library, and the YU.

When you log into a campus computer, your printing credit amount will be displayed in the upper right-hand corner. If you use your $30 allocation before the end of the term, you can add money to your account via cash or check at the Technology Help Desk.

Faculty and Staff

Most faculty and staff have printers located in their individual offices or department offices.  Windows computer users have a convenient Web-based network printing utility available. If you need to print to a network printer and it's not installed on your computer, please contact the Technology Help Desk for assistance with setting up a printer.

Mobile Printing

Mobile printing is available from your phone, computer, or any device you can browse the web with. Go to uwsuper.edu/mp, sign in with your UWS credentials, and click on “Web Print” on the left hand side. Not all printers on campus are available for mobile printing; log in to see what printers are currently available.

Purchasing Technology

All university owned technology on campus must be purchased through Technology Services: this includes computers, software, phones, computer peripherals, etc. Most technology purchases are covered under mandatory state contracts and purchasing agreements, this means they must be bought from certain vendors using guidelines the state has set up. The campus requires that all technology purchases be pre-approved by Technology Services, there are three reasons for this: first is to ensure that proper purchasing rules are being observed, second is to make sure the purchases will be compatible with campus technology, and third is to make sure that we don’t already own what is being requested. If you have questions regarding purchasing technology for your department, please contact the Technology Help Desk.

By State law, Technology Services cannot help with personal computer purchases for home use. The following vendors currently offer educational discounts for computer purchases by University of Wisconsin-Superior faculty, staff, and students. For more advice on purchasing a computer for personal use please see our Laptop Buying Suggestions guide that we send to incoming students.

See our Software section for information on buying software for your personal computer.

Software

UW-Superior has some software available to students, staff, and faculty.  See the list below for info on some of the software we have available.  If you have any questions about what software is available or need help with software, please contact our Technology Help Desk.  

Software Center/Windows Updates

Software Center is installed on all staff Windows computers on campus, it is used to install software and Windows update on your own time.  To see what software is available to you, go to your Start Menu and type Software Center in the search field. Click the Software Center link and a window will open showing you all of your software download choices. To install any of the software listed, simply click on the application you want, and choose “Install”.

Through Software Center, you can install necessary Windows updates on your own schedule to avoid interruptions while you are working. Technology Services will send these updates out to you the third full week of every month, you will have approximately one week to install the updates before they are installed automatically. Updates that require a reboot will give you a 24-hour warning. To install Windows Updates from the Software Center, go to the Updates tab in the left column. Click the “Install all” button in the top right corner of your screen. You can continue working while the updates are being installed but be aware that a reboot may be required during the update process.

Student Employee Account Request Form

If your department has a student worker that needs an account created to access departmental emails, shared drives, printers, PeopleSoft, etc., please fill out the Student Employee Account Request Form.

SPSS

SPSS Statistics is a software package offering advanced statistical analysis, a library of machine learning algorithms, text analysis, open source extensibility, integration with big data, and seamless deployment into applications.  All staff, faculty, and students have access to SPSS at no cost.  

UW-Superior Login Portal

The UW-Superior Login Portal is used by all UW-Superior students, faculty, and staff to create/change their password, as well as manage their Dual Factor and password account options.

Portal Instructions 

How to Use the UW-Superior Login Portal

Changing your UW-Superior password is critical to protecting your information and the information you have access to through your accounts.

Every student, faculty, and staff member at UW-Superior is issued a User ID and password for our campus network, email, and E-Hive access. It is critical for your own information security, as well as to that of others, that you protect these credentials from possible fraudulent use. The easiest way to do this is to change your password frequently. Technology Services requires a password change by users at least every 180 days. To change your password, follow these easy steps from on or off campus:

  1. Go to www.uwsuper.edu in your web browser.
  2. Click on the Campus Logins at the top of the page
  3. Select UW-Superior Portal Login
  4. Select the button titled “Change My Password”
  5. Enter your username
  6. Enter your current password and select continue
  7. It will bring you to the Set Password box. Enter your new password and select continue.

If you don't know your password, or are setting up your password for the first time:

  1. Follow steps 1 through 3 above, then click on the link below the log-in that says "New/Forgot Password”.
  2. Enter your username and select whether you would like to answer your three challenge questions or use a one time passcode. Select continue.
  3. If you selected to answer your challenge questions, enter the answers and click continue.
  4. If you selected “One Time Passcode”, you will use the One Time passcode obtained from the Technology Help Desk.
  5. After answering the Challenge Questions or entering the One Time Passcode, you will be asked to create a new password. Enter your new password and continue.

This process will reset your E-Hive, Campus email, Learn@UW-Superior, and Network log-ins. After completing the process, the next time you log-in you will need to use the new password you set. It is suggested that you memorize the password and not write it down. By changing your password frequently, you are protecting your data and privacy as well as information you may have access to as a function of your university position. If you have any questions about changing your password please contact our Technology Help Desk.

Password Do's and Don'ts

  1. Do not make passwords short. To be safe from password cracking applications, the minimum recommended length is 14 characters.
  2. Do not keep your password where it can be easily found. Try using a password manager like KeePass that can be downloaded and installed from Software Center on staff computers.
  3. Do not keep passwords for too long.
  4. Do not make your passwords easy to guess.
    1. 12345
    2. letmein
    3. abc123
  5. Do make passwords easy to remember.
    1. !Lov3MyPiano
    2. D3ltagamm@
    3. d0gsareMybestfr13nds
  6. Do not share your password with anyone.

Do not use the same password for more than one system

Video Conferencing

UW-Superior has many options for Video Conferencing, we recommend using Zoom and Microsoft Teams. We also have information on the My UW-System Portal Web Conference (Blackboard) tool, a Video Conferencing Room that can be reserved, and Webinars

Video Conferencing Room

We have one Video Conferencing location available that can accommodate up to 15 participants, Old Main 316. 

The video conference coordinator for your event should send an email with specific instructions of how to connect to your video conference. Please include the following information in an email to the Technology Help Desk:

  • Dates and times of conference and possibly connection testing sessions 
  • An IP address 
  • System requirements i.e if UW-Superior can send and receive content 
  • Technical contact prior to and day of conference 

VPN

VPN’s are only available to faculty and staff, please see our FAQ’s for more information about VPN. 

Webinars

If you are participating in a webinar in your office or another location and need assistance setting up your computer, please contact the Technology Help Desk, and include all the information below in your request. Some webinars may require the use of computer speakers, computer headphones with an integrated microphone, and a web camera, these items can be checked out at the Technology Help Desk if needed. 

The Webinar provider will usually send an email with specific instructions on how to connect to their sessions. This may include: 

  • Dates and times. 
  • A telephone number to call if the audio is a separate component from their online presentation. 
  • A meeting session login and or password. 
  • Computer hardware and software requirements. 
  • A link to the online component of webinar. 
  • A link to specific presentation software which may be required to participate. 
  • Test session times and dates to test your connection to the webinar. 
  • Technical assistance and contact information for testing and day of the webinar. 

For other web conferencing software, check out Microsoft Teams and Zoom.

Wireless Access

Wireless Internet Access is available in all buildings on campus, below are instructions on how to connect your device to the wireless network. If you are having issues accessing the wireless network, please contact the Technology Help Desk. If you are having issues accessing the wireless network in the Residence Halls, you can also contact ResNet.

Connecting Your Computer

  1. Select the eduroam wireless network. 
  2. Enter your full UWS email address as the username and enter your password. 
  3. Select Connect

Connecting Your Phone

iPhone:

  1. Open WiFi Settings and select the eduroam wireless network.
  2. Enter your full UWS email address as the username and enter your password.
  3. Select Trust in the upper right-hand corner.

Android: 

  1. Open WiFi Settings and select the eduroam wireless network. 
  2. For EAP Option, select TTLS from the drop-down menu. 
  3. For CA Certificate, select Don’t Validate
  4. Under Identity (or user), enter your full UWS email address and password. 
  5. Select Auto Connect
  6. Select Connect

Connecting All Other Devices

  1. Use your computer or phone to go to My Devices to register your device.
  2. Sign in with your UWS credentials, select the box I agree to the terms and conditions, and click Sign On.
  3. Click on Add.
  4. Enter a Device Name for the device you would like to add.
  5. Enter the Device ID. This will be the MAC/Wi-Fi address, typically found within the settings or listed outside of the device.
  6. Click Submit.
  7. Your device will now be automatically connected to the UWSUPER wireless network. 

Note: My Devices will remove any devices added after 270 days.

Zoom

Zoom is a videoconference tool that allows up to 300 people to connect and interact.  All faculty, staff, and students on campus have a pro-account and can access all features related to chatting, video calling, screensharing, recording, and more. Zoom has many resources and brief training videos if you are unfamiliar with this product.