ResNet FAQs

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Housing

Will my current computer connect to the network?

We like to make sure students have what they will need to get themselves through four years of college. Since technology is changing all the time, the networking technology changes as well. Please refer to the Residence Life Packet that talks about the current minimum specifications for your computer. ResNet will try to get any computer working with the network, but we can’t guarantee that all computers, both old and new, will work with our network. We will do our best to get every computer to work on our network. ResNet does reserve the right to not work on computers.

Do the Residence Halls have wireless Internet connection?

Yes! We are proud of our wireless system accessible in all residence halls.

What is ResNet?

ResNet is the main technology department for students who live in the Residence Halls. We try to support anything that deals with technology, including computer issues, network setup, cable television issues, and video game console concerns. All in all, we try to help with anything technology related within the Halls.

Are ResNet services just for students living in the UW-Superior Residence Halls?

Mostly. If you currently live in the residence halls (you must have your student ID for verification), we will do our best to assist you with your technology questions and requests. We do, however, assist ALL students to get your wireless phone or tablet device (i.e. Blackberry, iPad, etc.) on the network.

How much does ResNet cost?

ResNet does not cost students in the Residence Halls anything extra. Since we are affiliated with Residence Life, your fees help pay for your costs, so no extra fee is needed (for service only).

Where is the ResNet office?

We are located in Swenson Hall, Room 2100. We are located behind the Helpdesk.

ResNet

I’m not a UW-Superior student, but I live in the Residence Halls. Can I still connect?

Yes. ResNet currently creates accounts for all non-UWS students so you may connect to the network via your room or any wireless access point in the Residence Halls. You will use the same username and password that you use for  Live@UWS

Do I need my own computer?

If you can afford your own computer, you will probably find that it will be a great convenience for you. If you cannot afford your own computer, there are lab machines available in every resident hall

Am I allowed to have a static IP address?

No you are not. Please refer to our “Policies” page to know more about this policy.

Does ResNet offer wireless service?

Laptops, wireless phones, and wireless gaming systems are allowed to use the UWS Wireless Network available in certain locations on campus. Wireless is located ALL residence halls, and in most other buildings on Campus. You will need to have a username and password (either your UWS account, or the ResNet provided account) in order to utilize the wireless network in the residence halls. ResNet can assist any resident hall student with trying to get their wireless device working with the network. UWS uses the standard 802.11n/g. Most devices work just fine on the wireless network, but sometimes we come across a few that we just can’t seem to get working. We’ll do our best to help.

What regulations govern the use of ResNet internet access?

ResNet follows all of the University policies regarding network access. ResNet also has developed other policies that were approved by the RHA board. These policies, and the other University policies, can be found in the “Policies” link on this page.

What is a MAC address?

A MAC address (or a Media Access Control address) is a series of letters and numbers that is assigned to your network card inside your computer, gaming system, or wireless device. This number is supposed to be unique.

Why won’t my gaming console (WiiU, Xbox, Play Station, etc.) work on the network?

These devices use network technology that is similar to computers. Like any computer in the Residence Life network, those machines would also have to be registered in order for them to work. Registration of these devices will have to take place in the ResNet office after school begins.

You can do one of two things to get your device connected to the network:

1. You can follow the instructions on how to register your own device by following the “Connecting to ResNet” page on the ResNet web page.

or

2.You can bring your system to the ResNet office, and we would be happy to help you get that set up. NOTE: Wii (original Wii’s only) owners, wireless is no longer available for your Wii at UWS. You will need to purchase the wired adapter from Nintendo.

What kind of cables do I need to connect, and where can I purchase them?

You will need a Cat5e Ethernet cable to hook up your computer to the residence hall network. A Cat5e cable is NOT the same as a phone cable. A phone line will typically have four wire leads on each end of the plug, and the plug will be a little less than 3/8″ wide. A Cat5e Ethernet cable has eight wire leads, and the plug is a little less than ½” wide. These cables can be pretty much purchased anywhere. We do sell a limited quantity of 5′ and 10′ cables at the beginning of the school year.

Am I required to have antivirus software?

You will be required to have a current Antivirus software on your computer. If you do not have a current antivirus program, you will be provided an option to download one from the school at the time of network registration.

If you choose to use one of the University sponsored antivirus program, you will need to remove any antivirus program before you can install our antivirus software. If ResNet works on a computer, we will remove any and all forms of expired antivirus software programs before we put ours on.

How do I connect to ResNet?

Please refer to the section labeled “Connecting to ResNet.” Also, there will be a short information sheet placed in your room before the school year that will give the first few steps to getting connected.

Technology Helpdesk

Do I need my own computer?

If you can afford your own computer, you will probably find that it will be a great convenience for you. If you cannot afford your own computer, there are lab machines available in every resident hall

Am I allowed to have a static IP address?

No you are not. Please refer to our “Policies” page to know more about this policy.

Will my current computer connect to the network?

We like to make sure students have what they will need to get themselves through four years of college. Since technology is changing all the time, the networking technology changes as well. Please refer to the Residence Life Packet that talks about the current minimum specifications for your computer. ResNet will try to get any computer working with the network, but we can’t guarantee that all computers, both old and new, will work with our network. We will do our best to get every computer to work on our network. ResNet does reserve the right to not work on computers.

What is a MAC address?

A MAC address (or a Media Access Control address) is a series of letters and numbers that is assigned to your network card inside your computer, gaming system, or wireless device. This number is supposed to be unique.

Am I required to have antivirus software?

You will be required to have a current Antivirus software on your computer. If you do not have a current antivirus program, you will be provided an option to download one from the school at the time of network registration.

If you choose to use one of the University sponsored antivirus program, you will need to remove any antivirus program before you can install our antivirus software. If ResNet works on a computer, we will remove any and all forms of expired antivirus software programs before we put ours on.