Bursar/Cashier’s Office FAQs

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E-Hive

Where do I make my tuition payment?

To pay with cash or check:

Cash or check payments are accepted at the Cashier’s Office, Old Main 136. Check payments may be mailed to:

UW-Superior Cashier’s Office
Old Main 136
PO Box 2000
Superior, WI 54880

Please make checks payable to UW-Superior and include your student ID number on the check. All payments due must be received at the University Cashier’s office no later than 4:30 p.m. on the due date. The University is not responsible for mail delays.

To pay over the internet with E-check or credit card:

Internet E-check or credit card payments are accepted through your E-Hive account. UW-Superior accepts Visa and Mastercard only. We do not accept payments over the phone. You must have a driver’s license or state issued identification card to use E-Check. There is a $1.50 convenience fee charged for each E-Check payment transaction and a 2.5% convenience fee added to each credit card transaction.

To make your payment, log into E-Hive and follow these steps:

  • Locate and Click “View Bill” link
  • Choose the appropriate semester
  • Be sure the pop-up blocker on your web browser is disabled
  • Click the “Pay Online” button located at the bottom of your e-bill
  • Follow the instructions on the payment page
  • Print the final “Your payment has been accepted…” page as your online receipt

UW-Superior does not accept credit card payments over the phone.

How will I receive my tuition bill?

UW-Superior no longer mails tuition bills to students. Electronic billing is the official means of generating tuition bills to all UW-Superior students. It is your responsibility to check your E-Hive account to view your bill.

  • Failure to view the bill does not release the student from payment responsibilities
  • Students who are not making their own payments must forward the bill to the proper party.
  • Students can print a copy of the bill to send with their payment or to send to parents or a third party
  • The student is responsible for paying all fees on time

How do I view my tuition bill?

The University of Wisconsin-Superior does not mail billing statements to students.

Billing statements are only available online via E-Hive. To access your billing statement, you must know your E-Hive login & password. Students who don’t know their E-Hive login and password or who are having difficulty accessing E-Hive should contact the Technology Services help desk at (715)394-8300 or e-mail the help desk at: helpdesk@uwsuper.edu. Failure to view your billing statement will not excuse students from payment deadlines.

To access your billing statement simply log into E-Hive and follow these steps:

  • Locate the “view bill” link under the Finances heading
  • Choose the appropriate semester 
  • View or print your electronic billing statement

All students are encouraged to view their bill whenever changes are made to their account. For example dropping or adding classes and changes to the meal plan and/or housing status.

Registration and Advisement

What is the hold on my account?

The Cashier’s Office puts registration holds on accounts that have a balance after the final payment due date. Once the account is paid in full, the hold will be removed. It is best to contact the Cashiers Office to learn why there is a hold on your account and what you will need to do to remove it.

How do I remove a hold on my account so that I can register for classes?

The Cashier’s Office puts registration holds on accounts that have a balance after the final payment due date. Once the account is paid in full, the hold will be removed.

Scholarships

How do I use my scholarship check to pay for my tuition?

Scholarship checks must be processed through the Financial Aid office. Please bring the check to the Financial Aid office, Old Main 110, in order to:

  • Verify that the student meets all the criteria established by the donor to receive the funds.
  • Avoid any possible over-award of the student’s other financial aid.

Student Tax Reporting Information – 1098-T

How do I access my 1098-T?

For the 2020 tax year and forward, 1098T’s can be accessed online in early January through your E-Hive account. You can follow these instructions to access your 1098-T electronically.

If you do not consent to receiving the 1098-T electronically, your 1098-T will be mailed by January 31st to the home address that is listed in E-Hive. If you did not receive a 1098-T, check your home address in E-Hive and make any necessary updates. 

Can I claim a credit if I am a foreign student?

Information about International Taxpayers can be found on the IRS website. UW-Superior is unable to provide individual tax advice. Please consult a tax attorney, informed tax preparer or adviser if you have specific questions related to tax preparation.

How do I change or correct my name listed on my 1098-T?

Please contact the Registrar’s Office at registrars@uwsuper.edu to get assistance with a name change.

Will an outdated address listed on the 1098-T affect me when I file my tax return?

No. The address shown on Form 1098-T is irrelevant for IRS income tax filing purposes. However, you should update your address in E-Hive, so that the University has up to date information. If you no longer have access to E-Hive, please contact the Registrar’s Office at registrars@uwsuper.edu to update your address.

How can I get a reprint of my 1098-T form?

Students without an active E-Hive account can request reprints by contacting the Bursar’s/Cashier’s Office at uwscashier@uwsuper.edu.

For years prior to 2020, contact the Bursar’s/Cashier’s Office at uwscashier@uwsuper.edu

Why did I receive a Form 1098-T?

In January of each year, the University of Wisconsin System provides an IRS Form 1098-T for all students who had qualified tuition and other related educational expenses paid during the previous calendar year. The form is mailed at the end of January.

Do the “Amounts Paid” figures in Box 1 of my 1098T equal the “Qualified Expenses” I can claim on my IRS Form 8863 as I file my taxes?

Not necessarily. The University is required to provide the “amounts paid” and “scholarship or grant” figures to help you determine the amount of qualified expenses you can claim on your IRS Form 8863. Per Internal Revenue Code Section 25A, taxpayers may claim an education tax credit only with respect to qualified tuition and related expenses paid during the calendar year. You will need to review your payment records to determine the actual qualified expenses paid. Remember that qualified amounts paid by student loans may count as payments eligible for these purposes. Scholarships and grants received may reduce your eligible payment amounts. See IRS Publication 970 for information to determine your qualified expenses paid amount.

For Box 1, what educational expenses are included when determining Payments Received for Qualifying and Related Expenses?

Qualified tuition and related expenses refer to tuition and required fees, such as segregated fees and lab fees, a student must pay to be enrolled at or attend an eligible education institution. Tuition waivers and remissions are considered reductions to qualified tuition and expenses. Qualified expenses do not include:

  1. Amounts paid for any course or education involving sports, games or hobbies unless the course or other education is required as part of the student’s degree program or is taken to acquire or improve job skills.
  2. Charges and fees for room, board, insurance, transportation, personal, living and other family expenses.
  3. The cost of books and equipment are generally not qualified expenses because eligible educational institutions usually do not require that the cost of the books or equipment be paid to the institution as a condition of the student’s enrollment or attendance at the institution.However, some campuses may have a mandatory textbook fee or rental program which may be included as a qualified related expense.

How did the University determine the amounts to include in Form 1098-T Box 5 – Scholarships or Grants?

The figure in Box 5 – Scholarships or Grants includes scholarships, grants, and if applicable, payments made by a third party under a formal billing arrangement (i.e. outside scholarships, employer provided educational assistance (regardless of taxability), military, etc.) which have been administered by the University of Wisconsin System. If you received other forms of outside scholarships and grants not administered by the University of Wisconsin System, it is your responsibility to adjust the figure accordingly. Third party payments do not include payments made by your parent or other individuals.


What if my 1098-T has the incorrect social security number on it?

The single most important information on the form is your Social Security Number. You must submit a written request to change or correct your SSN by mail or in person to the Registrar’s Office. You may be required to supply a signed, legible copy of your Social Security card or complete Form W-9S (Request for Student’s or Borrower’s Taxpayer Identification Number and Certification). Form W-9S is the official IRS form used to state your SSN. You need only complete Part I of this form when requesting a 1098-T. Enter your SSN in the spaces marked “Taxpayer identification number.”

Did the University send a copy of this form to the IRS?

Yes. Section 6050S of the Internal Revenue Code, as enacted by the Taxpayer Relief Act of 1997, requires the University to file information returns to assist taxpayers and the IRS in determining the amount of qualified tuition and related expenses (qualified expenses) for which an education tax credit is allowable under section 25A (Hope and Lifetime Learning education tax credits), as well as other tax benefits for higher education expenses.

What is a 1098-T?

The 1098-T form is used by eligible educational institutions to report information about their students to the IRS as required by the Taxpayer Relief Act of 1997. Eligible educational institutions are required to submit the student’s name, address, taxpayer’s identification number (TIN), enrollment status, amounts pertaining to qualified tuition and related expenses, and scholarships and/or grants, taxable or not. A 1098-T form must also be provided to each applicable student.


Is there a deadline in which to have a Form 1098-T issued?

UW institutions will issue a 1098-T to any student who:

  1. Is entitled to receive a 1098-T, or
  2. Requests a 1098-T in advance of the time those forms need to be submitted for IRS processing.

UW institutions will issue a copy of a previously issued 1098-T to any student to whom that 1098-T was previously issued.


Why is my employer provided educational assistance considered a scholarship or grant if I am being taxed on it?

The University of Wisconsin System does not determine whether your education benefits are being taxed by your employer. As such, scholarships and grants are increased by 100% of any employer provided payments under a formal billing arrangement, and it is up to the student to adjust their qualified tuition and related expenses accordingly based on the taxability of their employer benefits.

Where can I get copies of my payment and loan disbursement information?

This information may be found on your campus’ Student Information Systems on your tuition account or on-line billing statement history. If you are a parent looking for this information for a student, please ask your student to access this information for you.

Tuition and Bills


Where do I make my tuition payment?

To pay with cash or check:

Cash or check payments are accepted at the Cashier’s Office, Old Main 136. Check payments may be mailed to:

UW-Superior Cashier’s Office
Old Main 136
PO Box 2000
Superior, WI 54880

Please make checks payable to UW-Superior and include your student ID number on the check. All payments due must be received at the University Cashier’s office no later than 4:30 p.m. on the due date. The University is not responsible for mail delays.

To pay over the internet with E-check or credit card:

Internet E-Check or credit card payments are accepted through your E-Hive account. UW-Superior accepts Visa and Mastercard only. We do not accept payments over the phone. You must have a driver’s license or state issued identification card to use E-Check. There is a $1.50 convenience fee charged for each E-check payment transaction and a 2.5% convenience fee added to each credit card transaction.

To make your payment, log into E-Hive and follow these steps:

  • Locate and Click “View Bill” link
  • Choose the appropriate semester
  • Be sure the pop-up blocker on your web browser is disabled
  • Click the “Pay Online” button located at the bottom of your e-bill
  • Follow the instructions on the payment page
  • Print the final “Your payment has been accepted…” page as your online receipt

UW-Superior does not accept credit card payments over the phone.

Why was I charged non-resident fees on my bill?

This is because of reciprocity, which enables Minnesota residents attending UW-Superior to pay the same tuition rate they would pay at a similar state institution in Minnesota. It is the student’s responsibility to apply for reciprocity. Reciprocity is not automatic. The state of Minnesota grants reciprocity on the basis of the application provided by the student. Students must apply online at the Minnesota Office of Higher Education. Those who do not apply, apply late and/or not approved will be required to pay non-resident rates.

How are refunds delivered to students?

You can choose to have your refund money deposited directly to a bank of your choice. This will give you faster access to your funds. Login to E-Hive to complete direct deposit enrollment.


How will I receive my tuition bill?

UW-Superior no longer mails tuition bills to students. Electronic billing is the official means of generating tuition bills to all UW-Superior students. It is your responsibility to check your E-Hive account to view your bill.

  • Failure to view the bill does not release the student from payment responsibilities
  • Students who are not making their own payments must forward the bill to the proper party.
  • Students can print a copy of the bill to send with their payment or to send to parents or a third party
  • The student is responsible for paying all fees on time

How do I view my tuition bill?

The University of Wisconsin-Superior does not mail billing statements to students.

Billing statements are only available online via E-Hive. To access your billing statement, you must know your E-Hive login and password. Students who don’t know their E-Hive login and password or who are having difficulty accessing E-Hive should contact the Technology Services help desk at (715)-394-8300 or e-mail the help desk at: helpdesk@uwsuper.edu. Failure to view your billing statement will not excuse students from payment deadlines.

To access your billing statement simply log into E-Hive and follow these steps:

  • Locate the “view bill” link under the Finances heading
  • Choose the appropriate semester 
  • View or print your electronic billing statement

All students are encouraged to view their bill whenever changes are made to their account. For example dropping or adding classes and changes to the meal plan and/or housing status.

What if I have additional questions regarding refunds?


For more information about refunds, please visit the Refunding Information page.

Do I need to enroll in Direct Deposit if I’m a continuing student and received funds in the past?

Your refund preference for BankMobile does not transfer to this new process. Every student who would like to enroll in direct deposit refunds need to do so through their student E-Hive account.


What will happen to my refund if I don’t enroll in direct deposit?

If you do not enroll in direct deposit, a paper check will be sent to your mailing or home address via regular mail. However, a paper check may take up to 5-7 days from the day the university releases the funds.


Can I select a paper check for my refund?

If you do not enroll in direct deposit, a paper check will be sent to your mailing or home address via regular mail. However, a paper check may take up to 5-7 days from the day the university releases the funds


What are my options for receiving all student refunds, including financial aid refunds?

Your options include having your refund:

  1. Directly deposited to your current bank: (3-5 business days).
  2. 2. Mailed, as a paper check, to the address in E-Hive: (7-10 business days).

How do I get a refund for my tuition?

Any credit balance will be disbursed to you through direct deposit or paper check. All UW-Superior students with a bank account in the United States are eligible to enroll in direct deposit. If you do not enroll in direct deposit, a paper check will be sent to your mailing or home address via regular mail.


What is the cost per credit for online undergraduate summer school?

Please see the Bursar’s/Cashier’s Office Summer Tution and Fee Schedules.


What are the hours for the Bursar’s/Cashier’s Office

Office Hours are 7:45 a.m.- 4:30 p.m. Monday through Friday

What is the cost of tuition?

What are the drop charges?

A class drop fee of $20 will be assessed for each transaction (independent of number of credits) processed after the 10th day of the semester.

What are Segregated or Activity Fees?

The term segregated fees or activity fees describes charges in addition to tuition that are assessed to all students for services, programs, and facilities that support the primary mission of the university.

When is tuition due?

Current payment information and due dates are available at the Bursar’s Office

What is the Senior Fee used for?

All students who have attained 84 credits or more will be assessed a senior processing fee of $50. The fee covers the cost of the diploma and expenses of the commencement ceremony. All students must pay the fee whether or not they participate in the ceremony.

How do I use my scholarship check to pay for my tuition?

Scholarship checks must be processed through the Financial Aid office. Please bring the check to the Financial Aid office, Old Main 110, in order to:

  • Verify that the student meets all the criteria established by the donor to receive the funds.
  • Avoid any possible over-award of the student’s other financial aid.

Why do I pay segregated fees if I don’t use what they fund?

Segregated fee funding is designed to provide funds for recreational, cultural and leisure activities and groups that are not funded through other state appropriations. Segregated fees are not designed to be user fees, but are intended to contribute to the richness of the university community.


How do I remove a hold on my account so that I can register for classes?

The Cashier’s Office puts registration holds on accounts that have a balance after the final payment due date. Once the account is paid in full, the hold will be removed.